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Summary
A motivated individual with in-depth knowledge of Microsoft applications, Windows Troubleshooting, Installing and Configuring Computer Hardware, Software, and Network devices. Working in a well-reputed organization for the last 2.5 years as an IT Specialist. Also having a basic understanding of Web Technologies, Databases, Object-Oriented Programming, and Data Structures concepts. Now seeking a position in a growth-oriented company where I can use my skills to the advantage of the company while having the scope to excel in my own skills.
Projects
Experience
IT Support Officer
Working as an IT Support Officer at Allied Bank Limited (Corporate Office)KEY RESPONSIBILITIES
Responsible for the troubleshooting of Local Area Network Issues in different divisions of Controlling Offices.
Responsible for diagnosing Hardware Problem and provide remedial action if possible, regarding Personal Computers, Printers, Scanner, Multimedia and other devices.
Responsible for the configuration of Email Accounts with the coordination of Office Automation Department.
Ensure that all working to be carried out according to IT Security Policy.
Responsible for System Integration Testing (SIT) before purchase of new IT Equipment.
T-24 IDs management, Domain Rights Management.
Responsible for the configuration of Email Accounts.
Coordinate with Help Desk and Network Operations staff to determine and resolve problems received from branches regarding connectivity and applications.
Wi-Fi access are given through proper channel ILS (Issue Logging System) with their complete identification.
IT Specialist
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Operates IBS (web application) official System of Concordia Colleges.
Provide training to new users about LMS of Concordia Colleges.
Repair and replace equipment as necessary.
Admission Officer
KEY RESPONSIBILITIES
Support prospective students and parents throughout admissions process.
Review student applications, including their test scores, grades, and extracurricular activities.
Examine the current admission process and recommend changes when necessary.
Update and maintain a database of students information.
Refer students to program directors or the financial department for specific information.
