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Muhammad Muzammil
CSR Customer Service Representative.
Warid Telecom Pvt Ltd - Lahore, Pakistan
Summary
Experience Operations Professional with a demonstrated history of working in Operations and Customer Services. Skilled in Negotiations, Problem Solving, Customer Support and Business Development.
Experience
CSR Customer Service Representative.
Warid Telecom Pvt Ltd
May 2015
- Oct 2016
| Lahore, Pakistan
Inbound Customer Service Representative.
Customer Service Executive
Ufone GSM
May 2013
- Apr 2015
| Lahore, Pakistan
Worked on different projects under Ufone.
Inbound and Outbound Call Management.
Data Entry Operator for PTCL Directory Update Software, along with CSE Duties in Ufone Call Centre Lahore.
Ufone helpline.
Punjab Educational Helpline.
Daewoo Pakistan Ticketing.
Data Entry.
Outbound and Inbound CSE.
Education
University of the Punjab
Bachelors,
Bachelors in Arts,
B.A
English Language, Political Science, Journalism
Percentage 40%
2018
BISE Lahore
Intermediate/A-Level,
Faculty of Arts,
F.A
Economics
Percentage 48%
2012
BISE Lahore
Matriculation/O-Level,
Matric in Arts,
Matriculation
Computer Science
Percentage 50%
2010
Skills
Beginner
Branch Administration
Intermediate
Client Relations Management
Expert
Complaint Management
Intermediate
CRM Command
Intermediate
eCommerce Consultancy
Expert
Flexible In Different Shifts.
Beginner
Food Labeling
Intermediate
Influential Communicator
Intermediate
Leading Diverse Teams
Beginner
Marketing Fulfillment
Beginner
Pricing Negotiations
Intermediate
Production Quality Monitoring
Expert
Relations Management
Beginner
Sales Verification
Beginner
Social Media ROI
Intermediate
Stitching Skills
Expert
Target Setting
Intermediate
Team Motivation
Languages
Intermediate Punjabi
Expert English
Expert Urdu
