Summary

Email: [email protected]
I am industrious, enthusiastic and motivated. I am a MS in Management Sciences with more than 4 years of experience in general banking operations, retail-inbound, import work Internships and NGOs Projects. I am keen and dedicated to learn new skills to improve my professional experience for the benefit of the organization for which I work for. I want to work for an organization where I can utilize my acquired education and skills for continuous growth and advancement.
ACTIVITIES
Internship at Sindh Bank Limited, Karachi (14 July, 2014 06 Sep, 2014).4 Days Training Program at BRITISH COUNCIL TRAINING CERTIFICATE(22 Aug, 2013 25 Aug, 2013). Internship at National Bank of Pakistan (01 June, 2012 to 14 July, 2012).Internship at First Women Bank, LTD (10 June, 2011 to 10 August, 2011).2 Months English Language Course from INTRA (June, 2010 July, 2010).

Experience

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Human Resource Manager and Business Development Manager
Shaheen BUSINESS CONSULTANTS SOFTWARE AND WEB DEVELOPMENT SMC-PVT LTD 18-Hazari Jhang
Aug 2023 - Mar 2024 | Jhang, Pakistan

Human Resource Manager & Business Development Manager (07th Aug, 2023 -
07th Mar, 2024)
Responsibilities: I am responsible to work as Human resource Manager and Business Development Manager. I am responsible to manage the Accounts, salaries, staff and office management. I am responsible for Tax consultation of Annual Income Tax Returns, NTN Registration, and Companies registration. I am doing work here a field staff as well as for new business collection. I am doing cold calling for taking follow ups from the clients and customers. I am providing trainings to junior staff for Marketing and Accounts. I providing consultancy for the new business creation, also providing consultancy to the students for the further Admission apply, providing consultancy for job apply.

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CUSTOMER SERVICES OFFICER
U Microfinance Bank
May 2019 - Feb 2020 | Karachi, Pakistan

I was opening Accounts of borrowers and non-borrowers. I was activating Cheques, ordering new ATM Cards for borrowers and non-borrowers account holders. I was dealing with borrowers regarding the borrowing. I was providing information about the banking products to the customers. I was handling cash responsibilIties as a cash officer also. I was creating TDRs. I was maintaining all the registers and files. I was also working on UPaisa account opening, closing, cash withdrawal and on deposit.

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Customer Services Officer
Advans Pakistan Microfinance Bank Limited
Sep 2018 - May 2019 | Karachi, Pakistan

I was work on Loan Applications, Account Opening and Loan Disbursement.
I was providing product information to the clients.

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Bancasurrance Sales Executive - JLI, NBP
JUBILEE LIFE INSURANCE PVT LTD.
Apr 2018 - Aug 2018 | Karachi, Pakistan

Jubilee Life Insurance, National Bank of Pakistan, Karachi Bancasurrance Sales Executive, (30th April, 2018  31st August, 2018)Responsibilities I have done job in Jubilee Life Insurance as a BSE.I was selling the future Lifesaving Products of the Jubilee Life Insurance Company with NBP Bank.I have also taken some trainings from the Jubilee Life Insurance info to provide the details to NBP customers and also to the NTBs.

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PHONE BANKING OFFICER
United Bank Limited (UBL)
Jul 2016 - Sep 2017 | Karachi, Pakistan


Phone Banking Officer- Retail Inbound Fulcrum Pvt Ltd, United Bank Limited, Karachi 14 July, 2016 - 30 Sep, 2017 I have done job in UBL as a PBO in Retail Inbound department. My job duty was to facilitate customers on the call. Full fill customers need, taking the complaints from customers regarding their problem and sent to via service request system and also via email to the team leader to get it quick solution of the customer complaints. I was making the installment based payment of the customer, which customer wants to install it through his/her credit card and when customer is unable to pay at the single attempt. I was doing the work on Branch Banking Products, Bancasurrance (efu), Net banking, UBL Digital app, Credit card products, Cashline, UBL Drive and on Personal Loan as well. I was taking the request for all UBLs loan related Products and also the Branch Banking related products.

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Business Development Executive
Premio Travels And Tours Private Ltd
Jan 2016 - Mar 2016 | Karachi, Pakistan

Premio Travels and Tours Private Ltd., KarachiBusiness Development Executive, (1st Jan, 2016 31st Mar, 2016)Responsibilities I have done work on Basic Ticketing (ABACUS, GDS).I had done work on customize Tourism Packages of UMRAH and Toursims (World Tour), sales of tourism packages.I had done work on Inbound calls (call backs as well as for taking the follow ups from the customers).I was manage the Office Accounts, Petty Cash, Customer Invoices, and Salaries of the Employees, generate new ideas for the different Tourism packages, gave trainings to the also new employees.I was also helping or take part for the decision making of the office issues and some other issues of the customers and employees, etc.

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IMPORT ASSISTANT
INTERNATIONAL CARGO MANAGEMENT
Apr 2015 - Sep 2015 | Karachi, Pakistan

(06 April, 2015 – 05 Sep, 2015)
I have done work on making the new Routing Orders for the LCL and FCL of Import. I was handling overseas clients, filing non-manifest client. Import documentation.

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Bancasurrance Sales Officer HBL
Jubilee Life Insurance Pvt Ltd.
Oct 2014 - Feb 2015 | Karachi, Pakistan

Jubilee Life Insurance, Habib Bank LTD., Karachi Bancasurrance Sales Officer, (27th Oct, 2014 23rd Feb, 2015)Responsibilities I have done job in Jubilee LifeInsurance as a BSO.I was selling the future Lifesaving Products oftheJubilee Life Insurance Company with HBLBank.I have also taken some trainings from the Jubilee Life Insurance for to provide the details.

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Internee
Sindh Bank Ltd.
Jul 2014 - Sep 2014 | Karachi, Pakistan


I was working as an intern. Internship was based on 8 weeks. It was unpaid. 

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FINANCE OFFICER
BAANHN BELI-ORGANIZATION
Jan 2014 - Feb 2014 | Karachi, Pakistan

Finance Officer
Baanhn Beli- Organization
(1 Jan, 2014 - 28 Feb, 2014)
I have done work in Non-Profit Organization. I was done work on:
Bank payment vouchers, cheques preparation, Bank receipts vouchers, cash receipts vouchers, cash payment vouchers, purchase vouchers, journal adjustment vouchers, journal vouchers. I filled the all above vouchers and other related documents. I have filled monthly E-filling form of income tax preparation. I have worked on Banks and Customers Reconciliations on regular intervals. To submit online receipts of income tax deductions at source on regular basis. Timely maintain & update all workings i.e Prepaid, Rental Schedules and others. Maintain and follow up for collection of Income Tax & Sales Tax receipts on regular intervals. Any other work assign by Manager Finance & Assistant Manager Finance. Tax Preparation, Voucher Management, Financial Statement Analysis, General Ledger, Cash book, etc.

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CONSTITUENCY LONG TERM OBSERVER NA-215
INDUS RESOURCE CENTER, FAFEN
Mar 2013 - May 2013 | Khair Pur Mir, Pakistan

General Election Observer
Indus Resource Centre, FAFEN Khairpur
(1 March, 2013 - 31 May, 2013)
I was doing work as an observer (Constituency Long Term Observer) at NA-215, observation of General Election process. Conduct interviews from Returning Officers. Conduct interviews from National level Politicians. Conduct interviews from Party unit In-charge. Observe Nomination paper process, Scrutiny process in Returning Officer’s Court. Observe appealing process in Sukkur High Court. Attend Political Rallies. Conduct interviews from District Election Commissioner. Attend Presiding Officers one day training according to my schedule. Work with STAEP Team members for the purpose of giving training to one day or Short Term Observers (STOs) for Election Day Observation in Taluka Khairpur, Kotdiji. Work with International Europeans Union Observers from Election Day to till announcement of final results of all MNAs. I had monitored to one day observers on Election Day, etc.

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Internee
National Bank of Pakistan, Khairpur Mirss
Jun 2012 - Jul 2012 | Karachi, Pakistan


I was working as an Intern. Internship was based on 6 weeks. It was unpaid.

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Internee
First Women Bank Ltd, Khairpur Mirss
Jun 2011 - Aug 2011 | Khair Pur Mir, Pakistan


I was working as an intern. Internship was based on 8 weeks. It was unpaid.

Education

Mohammad Ali Jinnah University
M-Phill, Masters of Science Management Sciences‎
Finance
Completed
2018
Shah Abdul Latif University
Masters, Bachelors in Business Administration, BBA‎
Finance
CGPA 3.4/4
2013
Government College for Women, Khairpur
Intermediate/A-Level, Faculty of Science (Pre-Engineering), F.Sc Pre-Engineering‎
Mathematics, Physics, Chemistry
Percentage 60%
2008
P.A.F Academy Karachi
Matriculation/O-Level, , Secondary School Certification Examination‎
Biology, Mathematics, Physics
Grade C
2006

Skills

Expert Quality Assurance
Expert Ability to Maintain Professionalism
Expert Ability to Promote a Positive Image of the Bank
Intermediate Accounting
Beginner Accounting Skills
Beginner Accounts Administration
Beginner Accounts Coordination
Beginner Accounts Management
Beginner Accounts Payments Handling
Beginner Accounts Receivable Command
Beginner Accounts Reconciliation
Intermediate Analytical Ability
Intermediate Analytical Skills
Expert Appointment Setting
Beginner Asset Management
Intermediate atm card complaints
Beginner Bank Ledger Reconciliation
Intermediate Banking Knowledge
Beginner Basic Accounting
Expert Branch Banking
Expert Branch Support
Intermediate Branchless Banking
Beginner Business Development Process
Expert Business Development Strategies
Expert Call Controls
Expert Can Easily Prepare and Organise Documents
Beginner can work as a reporter
Expert Client Dealing
Expert Client Management
Expert Client Relationship
Expert Client Relationship Maintaining
Beginner Closing
Intermediate Cold Calling
Expert Communication and Interpersonal Skills
Expert Complaint Handling
Intermediate Compliance Officers
Expert Comprehend Customer Queries
Expert Computer Basics
Intermediate Conflict Management
Expert Conversation Skills
Expert Convincing abilities
Expert Cooordination Skills
Expert Coordination And Ability To Organize
Beginner Corporate Tax Filings
Intermediate Credit Cards
Intermediate Critical Thinking
Beginner CRM Database Management
Beginner Cross Cultural Communication Skills
Expert Customer Care Knowledge
Expert Customer Contact Skills

Languages

Expert Punjabi
Expert Sindhi
Expert Urdu
Intermediate English

Rameeza Contacts

Zulifqar Ali
Advans Pakistan Microfinance Bank Limited
muhammad Ahsan ibrahim
U Microfinance Bank
Rameeza Nil Zia
indus resource centre irc khairpur