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Summary
With four years of experience as a Customer Service Representative in PIA's helpline and four months of experience as a Ticketing Officer in Faremskers Travel Channel, I bring a strong background in assisting customers, handling reservations, and providing exceptional service. I have extensive knowledge of airline operations, ticketing procedures, and resolving customer concerns. With a customer-focused approach and expertise in the travel industry, I am well-equipped to deliver outstanding service and ensure a seamless travel experience for passengers.
Experience
Reservation/ Ticketing officer
Experienced Reservation / Ticketing officer with 4 months of hands-on experience in Faremskers Travel Channel. Skilled in handling customer inquiries, providing online and in-person assistance, and facilitating visit visa applications for various sectors. Demonstrated ability to deliver exceptional service, maintain accurate records, and ensure a seamless travel experience for clients.
Call Center / Customer Service Representative
As an Airline Customer Service Representative for PIA, I provided exceptional assistance to passengers, handled reservations and ticketing, and ensure a smooth travel experience. My role includes addressing inquiries, resolving complaints, and delivering excellent customer service.
