• Organizing, facilitating global, regional and local calibration processes (Pakistan, Dubai, Iran & Bangladesh)
• Responsible to manage Zameen.com’s operational unit (consisted of 286 employees’ nationwide)
• Monitoring and analyzing the present system of production or provision to check its effectiveness, and working
out a strategy for improving; if necessary.
• Reviewing on a daily basis all KPI information relating to the performance of each department
nationwide
• Identify and assess future and current training needs through job analysis, career paths annual and consultation with line managers
• Ability to interpret and translate complex contracts and policy documentation.
• Coming up with ideas to streamline management & operations processes.
• Reviewing business plans against actual results and then trying to determine reasons for any deviations.
• Liaising with Local Authority managers for service standardization and process implementation
• Ensuring that all resources are managed and directed to ensure effective business operations.
• Assigning staff to projects, and conducting staff appraisals.
• Checking on a regular basis, a client’s satisfaction, and needs.
• Devising, developing and implementing policies, systems and procedures.
• Highly numerate with the ability to understand and analyses performance and make effective decisions to ensure KPIs are delivered.
• Ability to think and work quickly, calmly and politely whilst under pressure
• Managing performance reports for Senior Management Team (Director-Ops & CEO)
• Overseeing the production & provisioning of services.

Responsible to manage Zameen.com’s operational unit (consisted of 180 employees’ nationwide).

Job role includes Improvement of the operational systems, processes and policies which are in backing of organization mission specifically, support better management reporting, information flow, business process and organizational planning & customization, performance management & knowledge management along

Implementation based on recommended training for the continuous improvement.
Coaching of contact centre based on the evaluation and mystery shopping report.
Generating reports for TNA (Training Need Analysis)
Implementation of grooming system for CS staff to make them capable of assuming more
responsible role
Recommendation for external training required to improve existing skill set
Execution of training plan for Field engineering staff
Preparing the lesson plans according to the needs of Trainees
Evaluating the performance of the Trainees and providing them a feedback
Service Standardization
CBU repository maintenance
Knowledge Management System