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Summary
Currently working as Unit Lead Branch Monitoring & Supervison (VP) in Mobilink Micrfinance Bank Ltd Head Office situated in Islamabad.
Managing country operations of all MMBL branch network consisitng of 106 branch spreaded across the 4 provices of Pakistan. Worked in the capacity of Manager Branch Transfirmation & OPerations and Manger Customer Support here in MMBL where looked after revamiong and digitilation of different processes, buit operations strcure, developed KPI's, imparted trainings, worked for revampinng and upgradation of manual and policies, staff hirings, branch openings and closures.
Having overall more than 15 years of branch banking and operations experince where i have worked in Pakistan Largest commercial banks like Habib Bank Limited (HBL) & United Bank Limited (UBL) in different segments including branch operations, policy procedure, service quality, learning & development and a breif exposure of Branchless banking as well.
Experience
Unit Lead Branch Monitoring & Supervision
Currently working as Unit Lead Branch Monitoring & Supervison (VP) in Mobilink Micrfinance Bank Ltd Head Office situated in Islamabad.
Managing country operations of all MMBL branch network consisitng of 106 branch spreaded across the 4 provices of Pakistan. Worked in the capacity of Manager Branch Transfirmation & OPerations and Manger Customer Support here in MMBL where looked after revamiong and digitilation of different processes, buit operations strcure, developed KPI\'s, imparted trainings, worked for revampinng and upgradation of manual and policies, staff hirings, branch openings and closures.
Having overall more than 15 years of branch banking and operations experince where i have worked in Pakistan Largest commercial banks like Habib Bank Limited (HBL) & United Bank Limited (UBL) in different segments including branch operations, policy procedure, service quality, learning & development and a breif exposure of Branchless banking as well.
Manager Branch Transformation & Operations
Wooked in the capacity of branch transformation & operations in MMBL, managed overall branch operations along with transformation and digitalization of processes in efficient manner.
Built operations structure in the bank for the first time along with revision and upgradation of branch operations manual, Ops staff KPI\'s, ATM monitoring, Incentives and much more
Manager Customer Support
Based in Head Office Business Banking department and responsible for providing operational support to field branches , Highlighting procedural gaps in the operations and providing solution, SOP making, manuals upgrading, work closely with other depts to create digitalization processes.
Branch Operations Manager
Joined UBL as CSOM in Islamabad region. Job responsibilities include overal branch operational and administration control managment. Monitoring of all financial and non finacial transactions aamd matters. Make sure Implementation of bank policies and procedures in true letter and spirit to attain desired results and profitability.
Area Operations Manager
Worked as BOM in Islamabad Branch with additional charge of nearby branches. Responsible for overall branch operations and admisnisteative work as per the guidelines of SBP and bank.
Branch Operations Manager
Joined HBL in 2007 and worked in different departments of the bank including cash,remittance, clearing, accounts, service quality, master trainer and as branch operations manager.
