Summary

I have overall 17+ years in General Banking demonstrating high level of customer service with excellent communication and interpersonal skills.

Experience

Company Logo
Branch Operations Manager
BankIslami Pakistan Limited
Feb 2023 - Present | Karachi, Pakistan

Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branchs monthly expense budget and maintain full accountability for the attainment of branch monthly goals. Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors. Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM. Custodian of all the security documents.

Company Logo
Branch Operations Manager
BankIslami Pakistan Limited
Feb 2023 - May 2024 | Karachi, Pakistan

Company Logo
Branch Operations Manager
BankIslami Pakistan Limited
Feb 2023 - May 2024 | Karachi, Pakistan

Company Logo
Branch Operations Manager
BankIslami Pakistan Limited
Feb 2023 - May 2024 | Karachi, Pakistan

Customer Service

Company Logo
Branch Operations Manager
U Microfinance Bank
Feb 2021 - Jan 2023 | Karachi, Pakistan

Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branchs monthly expense budget and maintain full accountability for the attainment of branch monthly goals. Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors. Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM. Custodian of all the security documents. Disbursals of loan accounts (Gold & EMI) subsequent to the availability of authentic documents and the presence of the customers. Managing execution of repayments on due date

Company Logo
Branch Operations Manager
APNA Microfinance Bank
Apr 2015 - Feb 2021 | Karachi, Pakistan

•Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branch’s monthly expense budget and maintain full accountability for the attainment of branch monthly goals.
•Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors.
•Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM.
•Custodian of all the security documents.
•Disbursals of loan accounts (Gold & EMI) subsequent to the availability of authentic documents and the presence of the customers.
•Managing execution of repayments on due date

Company Logo
Branch Operations Manager
Tameer Microfinanace Bank
Oct 2012 - Nov 2014 | Karachi, Pakistan

Company Logo
Branch Operations Manager
telenor microfinance bank
Oct 2012 - Nov 2014 | Karachi, Pakistan

•Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branch’s monthly expense budget and maintain full accountability for the attainment of branch monthly goals.
•Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors.
•Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM.
•Custodian of all the security documents.
•Disbursals of loan accounts (Gold & EMI) subsequent to the availability of authentic documents and the presence of the customers.
•Managing execution of repayments on due date

Company Logo
MIS Officer
NBP (National Bank Of Pakistan)
Jan 2007 - Oct 2012 | Karachi, Pakistan

Mis Officer

Company Logo
MIS Officer
NBP (National Bank Of Pakistan)
Jan 2007 - Oct 2012 | Karachi, Pakistan

•C&RBG Contact person for receiving CAMS related complaints from regions and branches
•Consolidating the data for Reporting Chart of Accounts on quarterly basis
•Formulating reports interrelating delinquencies with various types of Products and various attributes of the customers & regions to enable the management to take pertinent decisions.
•Stoppage of accruals of surrender and deceased cases in the system
•Generation of Delinquency report for Collection and Recovery Department.
•Reconciliation of Data provided by Regions for Collection and Recovery Department.
•Analyzing and reviewing / QA new developed reports, forms and Application Software’s
•Coordination with software vendors and end users to facilitate in development of best possible software for consumer products
•Coordinates a variety of projects and activities for the purpose of ensuring compliance with Senior MIS Officers
•Handling and rectification of CAMS related complaints
•Provide guidance / training to branches, regions if there are IT / CAMS related matters
•Any other assignment given by the authorities.

Education

Allama Iqbal Open University (AIOU)
Bachelors, , ( BSc ) in Social Science‎
Mass Communication
Percentage 70%
2007
Board of Intermediate Education Karachi
Intermediate/A-Level, Faculty of Science (Pre-Engineering), F.Sc Pre-Engineering‎
computer science, math
Percentage 70%
2001
BISE
, Matric in Science‎
Percentage 60%
1998
Board of Secondary Eduction Karachi
Matriculation/O-Level, , Matric in Science‎
Science
Percentage 70%
1998

Skills

Beginner Business Development
Beginner Staff Management
Expert Accounts Administration
Expert Answering Inquiries
Expert Banking
Beginner Basic Accounting and Financial Planning
Expert Branch Administration
Expert Branch Banking
Expert Branch Operations Management
Expert Branch Operations Management
Expert Branch Support
Expert Budgeting and Reporting
Beginner Business Development
Expert Business Management
Expert Cash Flow Management
Expert Client Followup
Expert Client Relationship Management
Expert Commercial Banking Knowledge
Beginner Communication and Presentation Skills
Expert Communication Skills
Intermediate Compliance Analysis
Intermediate Compliance Assessments
Intermediate Compliance Assurance
Expert Configuring Software
Expert Cooordination Skills
Expert Credit Management
Expert CRM Command
Beginner CRM Analysis
Expert Customer Relationship Management
Expert Customer Service Skills
Intermediate Customer Success Management
Intermediate Drafting Agreements
Expert Excellence Management
Beginner Export Development
Expert Financial And Regulatory Reporting Tools & Systems
Expert Fleet Management
Expert Handling Assignments
Expert Hiring Team Building
Intermediate InformationSecurity
Expert Installation and Software Configuration
Expert Interpersonal Skills
Expert IT Skills
Expert Key Account Management
Expert Korean Teaching
Expert Leadership Skills
Intermediate Linux
Expert Logistics Management
Beginner Low Voltage Systems Handling
Beginner MacOS
Expert Managing Midsize Teams - 5 to 20 People

Languages

Expert Urdu
Expert English