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Summary
Highly skilled front office department with 14 years of working experience in the hospitality industry. In depth knowledge of maintaining high standards for overseeing front desk operations. Hands on experience in evaluating guest satisfaction levels and working toward continuous support.
• True desire to satisfy the needs of others
• Excellent customer service skills
• Refined written and oral communication skills
• Strong leadership qualities
• Ability to work well under pressure
• Flexibility and ability to work on own directive
Experience
Duty Manager
Make coordination with all my shifts and help the Reception staff regarding Guest services. Make good and quick decision in front of guest and always work for the Management betterment. Over all check the property and guest complaints. Make Night Reports in the night shift and log down the main follow up for the next shift . Always work for the improvement of coordination with each shift . Always use extra will power for making quick decisions regarding the solutions of guest problems and prove myself be a good Leader with a Good team in my Shift.
Asst Reservation Manager
Reception Supervisor
Guest Check in –Telephone Handling-Handling Guest Complaints –Escorting Vip Guest-Handling the Repeated Guest-Specially take care the guest wishes according to the current situations- Vip Rooms Blocking –Checking Guest High Balance-Check out Confirmation – Taking the Guest Comments regarding services at time of Check out--Make House keeping report -Over all take care all services regarding guest satisfaction discrepancy.
Reservation Supervisor
Make NXD Reservation-Take care the Availability-Make Good Decision to generate the revenue- Telephone Handling Regarding the Reservation – Cross Check and Balance of Company Corporate rates-Check House Count on Finger tips-Make anticipations Reports –Send Room reservation Confirmation quickly- Specially take care Group arrivals and their Vip Blocking- Make Reports for the Front Office Helping Work like Production Reports- Anticipation Future Occupancy - Help the Reception Desk for Vip and Repeated Guest Checking and Blocking-always create good relations with the corporate clients and Repeated Guests. Make International Reservations. Always follow the Up selling Techniques for make good average rate.
General Manager
Over all Handel the Management and take special care of cost and revenue generate ethics. Always make new plans for the betterment of company and services. Always look faster eye on my competitors around the area. Make new tricks and discounts for the customer entertainment and facilities. Take care of my Company staff will and necessities .Over all take care guests and my team. Handel the indoor and out door all problems of the Management and property.
Duty Manager in Leaders inn Hotel Lahore.
Make coordination with all my shifts and help the Reception staff regarding Guest services. Make good and quick decision in front of guest and always work for the Management betterment. Over all check the property and guest complaints. Make Night Reports in the night shift and log down the main follow up for the next shift . Always work for the improvement of coordination with each shift . Always use extra will power for making quick decisions regarding the solutions of guest problems and prove myself be a good Leader with a Good team in my Shift.
Shift Leader & Duty Manager
Take Care of Reception desk and Reception Staff and follow the Check in and Check out procedure on the front desk .Trained my Junior Staff .Also perform as a Duty Manager .
Telephone Operator &Telephone Supervisor
Handling Telephone Calls and provide maximum information to our guest regarding telephone numbers ,also solved the technical problems regarding telephone handling. Trained the telephone operator how to use the console board and handling the telephone calls. Maintained the revenue and telephone calls cost also make voucher bills of telephone calls.
