Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Muhammad Qumail
Customer Services Representative
Warid Telecom Pvt Ltd - Lahore, Pakistan
Summary
My Career Objective is to secure a position within a fast growing organization in which my expertise can help the organization meet their goals.
Projects
HTML web Page development Process
Experience
Customer Services Representative
Warid Telecom Pvt Ltd
Jul 2013
- Oct 2016
| Lahore, Pakistan
o Used to receive inbound calls including transferred sales leads and calls from current and potential customers.
o Maintain daily follow up call data, Complaints and feedback to prepare & keep updated SOP’s and use to rotate in different departments to learn how provide the better customer experience for both internal and external.
Education
Amal Academy
Certification,
Career-Prep Fellowship
Business Communication
Completed
2017
University of the Punjab
Bachelors,
,
Bachelors of Arts
Journalism, Persian, Punjabi
2009
University of the Punjab
Bachelors,
Bachelors in Arts,
Humanities
Journalism
Grade A
2009
Skills
Intermediate
AVAYA Operations
Expert
Cisco
Expert
CRM Command
Expert
Handling Assignments
Expert
Operational Tasks Handling
Expert
Presentation Skills
Intermediate
Siebel
Expert
TABS Operations
Languages
Beginner Arabic
Intermediate Punjabi
Expert Urdu
Expert English
