Ensuring that projects are run in compliance with the Organisation’s requirements
Providing guidance to project teams
Maintaining and integrating project plans
Tracking & reporting overall progress
Administering the project budget
Planning & scheduling resources for a group of projects
Monitoring resource utilization
Performing quality reviews
Establishing and maintaining the project documentation library.

Develop performance and systems models, graphs, charts and specifications to systems staff when needed.Train employees through planning, assigning work, addressing complaints and resolving problems. Assess and plan for the availability of IT requirements with respect to the organization.Managing and assisting teams to manage tickets according to the Kanban board.Maintain Kanban sheets and ensuring smooth flow of ticket resolution and client satisfaction.Maintain Partner relationships with Vendor.Point of contact for all customer escalations.Create strategies maximize vendor interest and Manage product launches.Create QBRs, product reports, activity reports
Prepare, update and manage monthly KPI reports of the team.Create and present strategy presentations for new and existing projects.Work within IT departmental structure to develop internal support policies and procedures, coordinate change and problem, asset management policies.

Assist Managers in day-to-day coordination and management of business operational activities.

Monitor, control and manage business operations to meet customer expectations and company goals.

Liaise between customer and management to ensure smooth operations delivery.

Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.

Ensure compliance with company standards and procedures.

Build and maintain strong customer relationship through regular meetings and communications.

Evaluate current operational performance and provide strategic plan for improvements.

Provide direction and guidance to internal teams to achieve performance targets.

Identify problems in operations process and resolve them in quickly and timely manner.

Follow standard operating procedures for efficient business operations.

Maintain clear and accurate operations documents/procedures for reference purposes.

• Troubleshooting hardware/software issues
• Software Deployment in Windows using group policies.
• TMG proxy server, VPN, Printer installation and configuration
• Assist technical support staff in managing tickets to meet helpdesk service level agreement. Preparing technical and functional documentations for Networking.
• Develop performance and systems models, graphs, charts and specifications to systems staff.
• Perform root cause analysis of complex system problems and provide corrective actions.
• Respond to user requests in timely and accurate manner.
• Analyze metrics to evaluate IT system performance and recommend improvements.
• Develop vendor invoices, financial reports and monthly accruals.
• Organize memos, spreadsheets, and presentations for customers and managements.
• Analyze resource utilization, timesheet, and financial data for assigned project.
• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
• Prioritize incoming mails and reply to non-technical inquiries.
• Maintain an electronic library of user guides and training materials
• Prepare presentations and agendas for business meetings and discussions.
• Provide administrative support and maintain in-depth knowledge of company policies
• Invoice processing and raising Purchase Requisition
• Making Active Directory and weekly and monthly Reports and presentations.
• Managing IT helpline.