Summary

Faggagaaghaahhaha

Experience

Company Logo
Customer Service Executive
Techno Freight Pakistan (Freight Forwarding Company)
May 2016 - Present | Karachi, Pakistan

• Daily E-mails
• Communication with Customer for the delivery and pick up of the shipments.
• Tracking of shipments and update to Customer.
• Get the confirmation of bill of lading from exporter / Shipper and fax it to the shipping line along with the seal numbers ( With required correction , if any)
• Follow up containers/shipments/ Air cargo status through co loader as well as shipping line/Air line.
• Co-ordination with customers & overseas agent.
• Sending the pre-alert of Consol/fcl /lcl /air for manifest purpose to agent / forwarder and shipping line with all supporting documents
• Follow up for the arrival from the respective lines
• Maintain accounts receivable and payable ledger
• Prepare monthly Receivable and Payable reports to the management
• Extra task given by company.

Company Logo
Customer Service Executive
R&I Electrical Appliances (Pvt) Ltd (Head Office of Kenwood & Homage)
Jan 2015 - Apr 2016 | Karachi, Pakistan

• Handle Customers queries & Complaints about Product from all over Pakistan through online soft wares
• Enter All data in online complaints software
• Resolved customer’s product issue through coordinate with Service Centers.
• Complete Follow up of all Customers Complaints.
• Made different reports on Excel for management.
• Made outbound calls to the customers of ready for delivery units & feed back

Company Logo
Manager Recovery & Coordination
Zealot Tours (Head Office of Car rental & Tours operation)
Sep 2011 - Feb 2014 | Karachi, Pakistan

• Handle all Recoveries matters
• Made Reports of Receivables & clients Balances
• Follow up for Recoveries
• Deal with clients & resolve their quires
• Correspond with clients for balances or resolved any complain through phone & email

Company Logo
Account Assistant / Company Secretary
Zain International (Head Office of chain of Restaurants )
Jun 2001 - May 2011 | Karachi, Pakistan

• Handle all accounts matter, P/Cash/Bank, A/c Receivable, A/c Payable, Staff Pay Rolls Etc,
• Maintained all office records, & handle all office matters,
• Made different Management Reports
• Made Schedule & arranged Meetings/Travel for Management

Education

University of Karachi
Bachelors, , Bachelors of Science‎
Biology
1998

Skills

Intermediate Balancing
Intermediate British Accents
Expert Client Aquisition
Expert Client Followup
Intermediate Corporate HR Department
Expert Credit Collection Recovery
Expert CRM Analysis
Expert Evaluating Risk
Expert Event Marketing Strategies
Expert Executive Presentation Skills
Expert h Operations Management
Expert Handling Assignments
Expert Korean Teaching
Expert Microsoft Outlook
Intermediate Oracle CRM
Expert Payroll Processing
Intermediate Pricing Negotiations
Expert Sales Genie
Expert Social Welfare Management
Expert Solution Selling
Beginner مبيعات المشاركة
Expert الاحتفاظ بالمبيعات
Intermediate تقوية العلاقات مع العملاء
Expert تسوية المدفوعات

Languages

Intermediate English

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