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Summary
I am looking for a suitable position that can offer me new experiences and growth potential to utilize and expand my interpersonal, technical and organizational skills. Also to gain experience and knowledge in the specific field and capabilities by being productive for the organization and the society.
Experience
Complaint Management officer
To manage the resolution of customer complaints against Bank services and products.
Service Quality Officer
Perform Surprise Visit of Assigned Branches.
internee
Internee
⦁ Corporate Visits:Special visits to corporate clients are made to physically walk test the problematic areas for any coverage/quality issues and forwarding and follow up with RAN and Optimization team for resolution.
⦁ Drive Testing:2GVoice/Data benchmarking with other operators to check coverage/quality and data throughput of different cities in Sindh.
⦁ PTA audit for Karachi/Hyderabad and Larkana city to check the audio MOS, Accessibility, Retain ability, end to end SMS and call connection time.
⦁ Data Testing: 3G voice/Data benchmarking with other operators in Karachi city to check 3G coverage and data throughput.
⦁ Tickets Handling: Technical issues escalation to respective departments and follow up for the resolution.
