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Summary
I am an innovative thinker with broad based expertise in strategic, operational and technical delivery of large-scale IT Services
Technically sophisticated and strategically inclined Technology Services Controller with demonstrated leadership and operational working experience focused on managing, designing, installing, and configuring IT Infrastructure Projects, Operations System Support, Data Centres and Networks in the field of IT. Equipped with the excellent skills in Network and in-depth knowledge in databases setups Virtualization, Business Continuity and Disaster Recovery.
Hands on experience in the area of passive & active Network infrastructure, Servers, Security Systems and End Users computing devices. Consistently recognized and task to improve organizational effectiveness and efficiency through leadership that aligns the business processes ad IT infrastructure to realise cost savings, accelerate performance and sustain strategic flexibility. Experience in designing, defining and delivering complex Networking projects for Large Enterprise and Service Providers.
My key skills include Project Management • Data Centre Operations & Patch Management • Vendor management • System Support • Change Management RBAC (Role Base Access Control) • Solution Development • Manage Azure identities & governance • Azure Compute Resources Management • Virtual Networking Configuration • Telecommunications • Monitor & Back up Azure resources • Server Clustering • Virtualization Solutions • Backup and Disaster Recovery Strategies • User Training and Support • Service Delivery • Internet Protocol (IP) • Vendor Management • Telecommunications • Risk Management • Pre-Sales • Wireless Technologies • IoT (Internet Of Things) • Customer Relationship Management (CRM) • Value-Added Service (VAS) • Web-APIs • Server Operations • Server Administration • Pre-sales • Wireless Technologies
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.
Projects
Experience
Technology Services Controller - IT Programme & Infrastructure Projects
Deliver highly valued and complex IT Infrastructure Projects and Work Program across SCB also oversee all functions related with minor IT Infrastructure Projects to ensuring completion with efficiency, timely and cost-effective manner.
Key Responsibilities:
Coordinate with business teams to define and validate IT scope of work for new projects, and with SCB IT Program and Project Manager with business case for new investments and secure acceptance of deliverable from key stakeholders.
Mange change in scope by performing impact analysis and getting the approvals from relevant stake holders, also partner with procurement and finance departments to ensure procurement requirements are addressed in a timely manner.
Track project progress and produce project status reports at regular interval as per department’s guidelines; communicate project status & risks to Stakeholders, and manage contractors/vendors or staff to accomplish all project within time.
Render a keen eye for details to identify gaps in process and initiate improvements to reduce human and other efforts.
Strategize and align all resources including IT operations teams, produced all necessary documentation required for major project and uploaded to the central repository for future reference.
Technology Services Lead Engineer - Datacenter Operations & Server
An integral part of a team managing large Data centres and servers, served in shift duty with 24by7 on rotation basis; installed, Upgraded, and monitored Servers, Storage and backup Devices, also steered efforts towards identifying and troubleshooting security risks, threats and vulnerabilities of networks, systems, applications and propose new technology initiatives.
Key Responsibilities:
Exercised hands-on approach to develop and implement test environment, enterprise anti-virus systems; led service support engineers covering Datacenters, servers, Storage, and Backup, also ensure all processes as per ITIL standards.
Administrated VMware; HyperV; Citrix; Windows Servers; Red Hat Enterprise Linux, HP UNIX, also ensure high availability and clustering of hardware, MS Core technologies such as Active Directory/Group Policy; Exchange; Office Communicator.
Gained experience with SAN/NAS and other network connected storage technologies EMC/IBM/HP; install and upgrade anti-virus products ad patch management pro- actively to secure the company data from virus threats and vulnerabilities.
Managed procurement, registering, tracking and maintenance of assets fulfilling full life cycle management; provided technical support for all IT Infrastructure and products to avoid system failures and reduce down time to the business.
Defined procedures, processes and knowledge base, for supporting issue resolution, utilized knowledge of Virtualization and Clustering along with work experience in 24x365 Large Enterprise environment and Data Centre Operations.
Ensured system stability resulting in accurate, timely and efficient solutions as per SLA, coordinated with Vendors and External Support Agencies, Publishing daily, weekly and monthly reports.
Mentored and trained support staff, supervised all activities and update their performance to achieve bottom-line results.
Technology Services Engineer - IT Infrastructure & Security Team
Assisted IT infrastructure & Security at Notan Minerals Pakistan at different levels, a key part of the desktop team, looking after all desktop related issues, also actively involved in regular documentation for updating the knowledgebase in ITIL.
Key Responsibilities:
Expertly handled escalated calls and requests in partnership with the designated NOC, Networks, and other teams, also drove all efforts to install, manage, maintain, and troubleshoot server blade RAID for different hypervisors.
Examined health check of all workstations and servers at the airport in terms of antivirus update cycle and infections, also involved in projects for deploying new servers to the current infra structure as per the standard baseline.
Assessed vulnerability for all servers at the company, devised ACL audit procedures, led network shares management and security audit, security patching for all servers, as well as performed process-based procedures and analysis.
Carried out the security audit and standard maintenance for the corporate antivirus server, also acquired acute knowledge and understanding of MS Windows Server 2003 / 2008 /2016, MS Windows XP/Vista/7/8, Hyper-V, Microsoft SCCM Server.
Managed tickets and requests through usage of HP service manager, installed and maintained major generation of the Dell proliant servers including upto generation 8.
