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Summary
Experienced Technical Support Team Lead with expertise in Data. Skilled in managing teams, delivering exceptional customer support, and driving business growth through strategic partnerships and data driven decision-making.
Adept at finding trends and patterns in data and presenting findings in a clear and concise manner. Skilled in developing innovative solutions to complex problems. Possesses strong verbal and written communication skills. Always looking to enhance my abilities by learning from various Big Data courses online.
I have over 5 years of experience in data entry and web research, and I am well-versed in the use of data entry and internet search. I possess a keen attention to detail, and I am able to work efficiently and accurately, even when dealing with large amounts of information. I am also well-versed in analyzing and interpreting data to identify patterns and trends.
I am also well-versed in maintaining and updating databases and spreadsheets. I have also honed my organizational skills, which will be useful in managing the large amount of data. I have been awarded employee of the year for 3 consecutive years. I believe in hard work and try to get things done efficiently and effectively way before the deadlines.
Projects
Experience
Team Lead
Team Management
Team handling
Make the team to complete the task within time frame
Creating weekly & monthly reporting
Analyzing team member performance on weekly and monthly basis
Creating KPI’s of team
Make sure that team is performing at their full potential
Capacity building of team
Training
Training of new employees
Orientation/feedback session to new employ
Preparing training material
Quality Assurance Analyst
QA of data processed by analyst
Identify any issue and report to senior management
Review requirements documents
Addressing and discussing issues and proposed solutions with superiors
Identifying and resolving workflow and production issues
Data analyzing and reporting
Content Research Executive
Searching specific information on Google or other search engines (web research)
Searching for specific information in user manuals and other documents
Moving all the data into a software
Format content as per instructions
Finalizing weekly and monthly reports
Maintaining google sheets/docs
Data Entry Operator
Entering date into software
Generate reports of data
Data Entry Operator
Entering date into software
Generate reports of data
Online data entry
Intern
General banking concepts
Clearing of Cheques,
Reconciliation, TT & DD
