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Summary
Experienced IT Engineer with a demonstrated history of working in different environments and organizations. I have working experience with Windows servers, active directory, managing OS on VMware, Azure cloud, ESXi, ITISM tool (JIRA), O365, and assets management. As an IT support engineer, I am responsible for troubleshooting and resolving technical issues for both hardware and software. I have experience working with a variety of operating systems and am skilled at installing and configuring new systems, as well as upgrading and maintaining existing ones. I am also proficient in setting up and managing networks,.
Experience
IT Analyst
• Identify areas for process improvement and recommend solutions to increase efficiency• Monitor and troubleshoot IT systems to ensure smooth operation• Provide technical support and guidance to users• Create and maintain documentation for IT systems and processes• Coordinate with external vendors and contractors to ensure timely delivery and implementation of IT solutions• Mentor and train junior IT staff to enhance their technical skills and knowledge• Maintain and supervise the inventory and assets• Board meeting setup and connectivity via zoom – teams – google meet
IT Engineer
• Providing technical support to users on-site and online (anywhere in Pakistan including Engro Eximp Dubai office)• Installing and configuring computer hardware, software, systems, networks, and printer• Log and track tickets on JIRA and make sure that no SLA breach • providing technical support in SAP, successfactor• Working with the infosec team for removing and updating the infected devices• Vendor coordination for goods, warranty cases, parts repair• Maintain and supervise the inventory and assets• Board meeting setup and connectivity via zoom – teams – google meet.
System Support Officer
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• Creating and deployed printer server• Installed VMware vSphere and created virtual machines on ESXi.• Monitoring and managing Pfsense firewall.• Working with Windows Server, Linux OS, user creation, apply policies and rules on users• Creating and Linking Group policies for Windows Server in AD domain• Establish/manage remote access for users through RDP connections.• Manage Exchange Online users, manage recipients - create, modify, delete, shared mailbox• Provided support and maintenance of Microsoft Office Outlook Web Access, and Microsoft Office Outlook E-mail.• Installation and maintenance of Internal ERP.• Installation and configuration of Eyebeam Softphone.• Internet Operations & E-mail handling.• Maintaining Excel sheets and create reports on the word.
I.T. Assistant
In my role as I.T. Assistant, I provide support to my Manager on I.T. support issues. My responsibilities include:
• Provide I.T. support on site and over the telephone.
• Setting up email accounts and system accounts for staff.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting PC problems.
• Enrollee new employee into the attendance machine.
• Maintain attendance record.
• Insert data into the ERP system
• Installation of Windows, Windows Server, ISA Server and other Software’s.
• Internet Operations & E-mail handling.
Computer Administrator
To enter data from various sources documents into the computer system for storage, processing and data management purposes.
• Maintain All Accounting voucher entry.
• Maintain excel sheet and create report on Ms. Word.
• Troubleshooting PC problems.
• Monitoring and maintaining computer systems and networks.
• Installation of Windows and other Software’s.
• Internet Operations & E-mail handling.
