Summary

A hardworking and experienced individual with hands-on working knowledge in customer service, documentation control, cash handling, computer operation, image editing, and sales. Having worked internationally as well as within Pakistan, he is seeking an opportunity in a reputable company to build his career in a demanding field.

Experience

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Business Executive
New Ayan Trading and Contracting
Jul 2022 - Present | Doha, Qatar

Identify new business opportunities and potential clients in the target market. Build and maintain strong relationships with existing clients, understanding their needs and expectations. Stay updated on the company's product portfolio, understanding the features, benefits, and competitive advantages. Stay informed about industry trends, market developments, and competitor activities. Contribute to the creation of marketing materials, proposals, and presentations. Develop and execute action plans. Prepare regular reports for senior management, offering insights and recommendations for improvement.

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Senior Business Development Executive
SBT Japan
Jan 2020 - Apr 2022 | Karachi, Pakistan

Sell cars mainly from the company's large stock. Working on a sophisticated CRM software.Maintain contacts with the existing customers and generate new leads through phone calls.Assisting customers on live chat. Reporting to the country manager.

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Business Development & Customer Support Executive
ICM Japan
Feb 2018 - Dec 2020 | Karachi, Pakistan

Responsible to assist a leading car exporting Japanese company to acquire new customers. Providing chat & email support to the potential customers as well as the existing clients. Making cold calls and talking to new people all day. Maintain fruitful relationships with clients and address their needs effectively. Achieve sales target within the given time. Make efforts to sell units from company's yard as well as from the auction.

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Cashier
Omar Al Khayyam LLC
Aug 2015 - Dec 2017 | Muscat, Oman

Two and half (2.5) years of extensive experience in handling cash and financial activities of the busiest branch of a famous food chain restaurant. Taking orders, greet customers. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Maintain clean and orderly checkout areas. Resolve customer complaints. Prepare food cost report. Contact vendors. Perform extra chores in absence of the manager. Worked on Ezee Burp Software.

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Costumer Services OfficerPatel
Patel Hospital
Feb 2013 - Jun 2015 | Karachi, Pakistan

Responsible to greet customers, guide them the patient-admission procedure, receiving phone calls, responding to the emails, receiving payments., leading and directing executives to perform their day-to-day tasks properly. Maintaining manual and machine attendance records.

Education

Skill Development Council
Diploma, Diploma in Office Management‎
Commerce
Completed
2009
University of Karachi
Bachelors, Bachelors in Commerce, B.Com‎
accounts, economics, statistics
Grade B+
2008

Skills

Expert Sales Development
Beginner Accent Neutralization
Intermediate Accounting
Expert Accounts Administration
Beginner Accounts Coordination
Intermediate Accounts Handling
Intermediate Accounts Payments Handling
Intermediate Accounts Receivable Software Command
Intermediate Accounts Software Command
Expert Accurate Record Keeping
Intermediate Admin Assistantce
Expert Admin Management
Expert Administration Skills
Expert Administrative Management 
Intermediate Adobe Photoshop
Expert Aftersales Skills
Beginner Analytical Reports
Intermediate  Talent Acquisition
Expert B2B Business Development
Expert Billing Process Knowledge
Expert Billing Services Knowledge
Expert Billing Statements
Expert Binding Knowledge
Beginner BL Draft
Intermediate Branch Administration Skills
Intermediate Budgeting & Forecasting
Expert Business Development
Expert Business Development Programs
Expert Business Development Strategies
Expert Business Management
Intermediate Business Problems Analysis
Intermediate Business Strategy
Expert Business To Consumer Sales
Intermediate Business Writing
Expert Call Center Management
Expert Call Handling
Expert Call Handling Skills
Intermediate Career Counseling
Intermediate Cash Handling Experience
Expert Chat Support
Expert Chat Support Skills
Expert Client Billing
Expert Client Coordination
Expert Client Dealing
Expert Client Dealing 
Intermediate Client Portfolio
Expert Communication Skills
Expert Communicative Skills
Expert Computer Operations
Expert Computer Proficiency

Languages

Beginner Arabic
Intermediate English
Expert Urdu