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Summary
Resourceful, flexible, innovative, and professional project manager with considerable knowledge of the construction industry. Possessing excellent organizational, planning and time management skills as well as boasting a consistent track record of improving efficiency, maximizing profits whilst minimizing costs. A confident and reliable individual with a commercial approach to solving problems. Able to manage and coordinate all construction activities and ensure that all project deliverables are achieved with regards to safety, quality, programed and cost.
Adaptable and able to get along with work colleagues and clients, now looking to further an already successful career by working for a ambitious exciting company.
Projects
Experience
CSR
UBER EATS: Non Voice(Email Support)
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·        Look into the concernerns of the customer
·        contact the customer via email
·        Respond the customer on the first available solution as per the policy
·        Show our empathy to the customer and do the needful for them.
·        Do take assistance for the knowledge guide for providing the best solution
·        Give advice and solutions to any problem customer have
·        Escalate the issues on higher level if the customer still feels unsatisfied.
·        Take assistance from the higher management as per the department
·        Assist the trainer for training the upcoming batches in email support.
·        Guide them about the software and login support
·        Conduct online assessment for the CSE given by client and help them in the completion of them.
Live ops:
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·        Taking calls for the customers
·        Giving resolutions over the call
·        Assist them for their concern issues
·        Escalate their issues to the relevant departments
·        Take customer’s ever feedback positive
·        Contact the delivery partner or restaurant for customer’s assistance and guidance
·        Appease the customer as per necessary.
·        Escalate the call to the relevant department as per the customer’s demand or request
·        Assisting the trainer in training material
·        Doing/taking mok calls with trainees.
·        Give assistance on live calls.
·        Assist the agents on live calls.
Site Manager
Plant engineer
