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Summary
Working as a senior support specialist at Hired Support. As the company provides super quality services to all their clients. I am responsible to deliver the best customer support services on behalf of my company to customers around the globe. The job is mainly concerned with direct interaction with the customers through Live Chat so prompt response requires deep knowledge about the product and services, client offering to their customers. Maintaining the CSAT, and providing exceptional services in order to retain the clients as well as increase the company's potential. Maintaining database, and keeping an eye on new promotional activities launched by the client.
So far my experience is concerned, I was engaged with well-known manufacturing and consumer & hospitality industries during my career. I have handled customer support and Catalog for an E-store and dropship business based in Australia.
I am an expert in:
Zendesk : Ticketing, Refund, Email support
Shopify : Listing, Data Entry
Saasu : Data Entry, Invoices, Ledger, Trial Balance
Xero : Data Entry, Reconciliation
Slack : Internal Communication, Assignments
MS Office : Word, Excel
Megento : Order processing, Verification,
Inkfrog : Product listing, Short description, Images
Projects
Experience
Senior Customer Support
Currently, I am working as a senior customer support specialist.
Email Support
Worked as an email support executive for an international campaign of a multinational company.
Analyzing the queries, arranging contact and resolving them, controlling and handling complaints and queries from different regions including UK, IRELAND, EUROPE, AFRICA, and the Middle East
Major tasks include; refund processing in different regions and currencies, credits adjustments, promotional campaign handling, using saved replies as well as crafting the best resolution according to complaints and queries.
Authorization Officer
Having good experience for customer service.
Have worked in Pakistan's well knowned companies like
Waves Cool Industries, Bank Alfalah, beside this have worked in UK, hotel industry like Sheraton Heathrow, Hilton, Holiday inn UK.
Accountant
Account Supervisor
Camelot Resources is the leading Agency of United Kingdom who provide consultancy services and provide work force to different organization, Worked as Account Supervisor, Book Keeping, Data Entry, Coding Invoices, Reconciliation Bank Statement. Preparing Balance Sheet. Keeping eye or other account tasks of subordinates.
Customer Service Officer
Handling Customer Complaints, Receiving Customer's Calls, Resolving Customer Queries, Convincing Customer, keeping Customer Data Up to date, Transferring Complaints & Queries to appropriate department.
