Summary

I am hard worker.
worked for the best call center in Pakistan.
TRG (The Resources Group) company , IBEX Global company part of TRG.
where our responsibilities are to be punctual, hard worker, challenger, customer support officer, and email coordination with Clients.
we provide technical support to our customers.
Expert in MS Office, Word, Power Point, Excel, Outlook .
Some time participated for volunteers in different programs and functions.

it was the great time with TRG and IBEX Global.

Experience

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Senior Data Analyst
ibex
Jan 2019 - Present | Lahore, Pakistan

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MIS supervisor
IBEX
Feb 2017 - Present | Lahore, Pakistan

Supervisor

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Data Support Executive
IBEX
Sep 2015 - Present | Lahore, Pakistan

working with MIS department from Sep 2015,
building Dashboard and reports on Excel.
using raw data and converting it into useful information for decision making.
support to other departments for achieving the company\'s goal.
works with other department, HR, T&D, WFM, Operations, Quality team.
vast experience of Customer Support, Handling with customers and client.
team player, i have ability to work with diversified people and environment.

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CSR
TRG Customer Soultions
Sep 2012 - Present | Lahore, Pakistan

Works with Careem project
Supporting Captains and Customers on later booking
Taking follow up on all later booking till customer get his car

Education

Institute of Business Administration (IBA)
Masters, Masters in Business Administration, MBA‎
Marketing
CGPA 3.44/4
2021
National Collage of Business Administrator and Economics
Bachelors, Bachelors in Business Administration, BBA hons‎
Finance and Banking
2018

Skills

Intermediate Account Management =
Expert Admin Analysis
Intermediate Analytic Reporting
Intermediate BI portal
Intermediate BI Tool
Expert Conservation Awareness
Intermediate Handling Assignments
Expert interper
Intermediate KPI Dashboards
Intermediate KPI Reports Making
Expert Microsoft Outlook
Beginner MS A
Intermediate MS Excel Dashboards
Intermediate Outstanding Time Management
Intermediate Production Quality Monitoring
Expert بناء العملاء

Languages

Expert Urdu
Expert English

Faisal Contacts

Saad Syed Meraj
Eurosoft Tech Pvt Ltd