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Summary
As a seasoned professional, having two Masters degrees in International relations and Political Science, with a rich background in customer relationship management, finance, sales, support, research, and now heading departments, I bring a wealth of expertise to the table. My journey with GK Communication which was a partner of Zong CMPak and Immentia has honed my skills in navigating complex organizational dynamics, driving efficiency, and fostering growth. From managing client relationships to spearheading quality assurance initiatives and overseeing HR and recruitment processes, I thrive in roles that demand versatility, strategic thinking, and a keen eye for detail.
My commitment to excellence and passion for driving results make me a valuable asset in any team. With a track record of delivering tangible outcomes and a proactive approach to problem-solving, I am eager to leverage my experience and skills in a new opportunity. I am driven by the desire to make meaningful contributions, drive innovation, and exceed expectations, making me an ideal candidate for roles that require a blend of leadership, analytical acumen, and interpersonal finesse.
Experience
Quality Assurance Manager
At Immentia, I play a pivotal role in driving organizational success through my multifaceted expertise across various domains. As an HR Manager, I oversee the development and implementation of HR strategies aligned with our company\'s goals, ensuring a vibrant and motivated workforce. Additionally, my responsibilities extend to program management, where I spearhead initiatives aimed at enhancing operational efficiency and fostering innovation.In my role as Recruitment Lead, I am tasked with identifying top talent and orchestrating the recruitment process to onboard individuals who not only meet but exceed our organization\'s standards. Furthermore, as Quality Assurance HOD, I am committed to upholding the highest standards of quality across all facets of our operations, ensuring that our deliverables consistently meet and exceed client expectations.Through my diverse experiences and proactive approach, I contribute to the seamless functioning of Immentia, driving growth, and fostering a culture of excellence.
Finance Manager
I have been promoted from Customers relation manager to Finance Manager
CRM
Customer care and support
Senior Closer
I was hired as a Senior closer where my job was to close the calls those were initiated by the Avatar team and Junior closers
CSR
Customer service representative, Business development, Out bound calling, International sales
