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Summary
Confident individual with variety of professional experience and strong interpersonal skills gained through extensive training and different job roles, having cross functional exposure and ability to adopt new changes as per the organizational requirements
Projects
Experience
Specialist- Training & Development
Job responsibilities include:
• Design, Develop and Deliver Trainings
• Devise mechanisms to Identify gaps and make recommendations for improvement though training & development of resources.
• Make recommendations for improvement to existing learning solutions, academics and training material to ensure they move in line with the outside market
• Conduct New Induction orientations and training through classroom and e-learning
• Make quarterly and monthly training plans and release flexible training calendar
Specialist - Quality Assurance
Job responsibilities include:
• Developing, Revamping & implementing Quality Assurance Standards
• Train, Supervise, Coach, Facilitate and provide feedback to customer care staff
• Prepare and administer monthly performance reviews
• Nationwide correspondence & coordination for process improvement
Call Center Team Leader
Job responsibilities include:
• Led teams of 15 to 20 members serving customer upfront through inbound interactions
• Developing customer effective handling skills through one to one coaching on product, process and system skills
• Identification of specific development needs of low performers along with improvement plan to enhance overall individual and team’s performance
“HR Manager”
Job responsibilities include:
• Develop policies and procedures to provide effective solutions as per business requirements
• Salary and Benefits
• Monitor negotiations for group health care benefits, Leaves Act compliance and adherence.
• Training and Development
• Preserving the employer-employee relationship through designing an effective strategy
• Recruitment and Selection
Manage reward and recognition process
