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Summary
I am an IT Analyst working in AKU, Have 6+ years experience in public and private sectors of Pakistan and mainly focused on IT support services, having strong communication skills, good analytical skills and fast learner, focused approach, teamwork and passionate to do task timely. i am graduated in an Electronic Engineering, also have PEC lifetime membership.
Projects
Experience
Analyst Service Delivery
Responsibilities:• Resolve tickets as per SLA.• Configure and support Laser printer, Barcode printer, Label & Thermal printers.• Configure and support Desktop PC's and laptops. • Configure and support scanners & barcode readers.• Maintain network facilities upgraded on the end-user systems, such as drivers, patches, and settings of PC's as well as printers.• Emails configuration and create pst as per required.• Providing off site and on-site support.• Provide support services to 1500 end-users .• Install and deploy multiple applications as per requirement.• Install pre-requisite of PACS and HIS Application and• Responsible to look after overall IT operations.• Ensure smooth IT operations and submit daily reports.
Help Desk Analyst - IT
Responsibilities:• Create, assign and managing the tickets through help-desk spice-works.• Responsible for managing the inventory.• Deploy and configure Laser printer, Barcode printer, Label & Thermal printers.• Deploy and configure All in One (AIO) and laptop. • Install and configure scanners & barcode readers for updating medial records.• Deploy and configure new equipment in data center.• Maintain network facilities upgraded on the end-user systems, such as drivers, patches, and settings of PC's as well as printers.• Monitoring all sites using the PRTG network software.• Assist in deploying new networks.• Assist in deploying new servers.• Install MS Office and activate. • Configure email and create pst as per required.• Manage the inventory through helpdesk software.• Providing off site and on-site support.• Monitoring the data center 24/7.• Monitoring fire suppression alarm system and full familiar of it's working system.• Responsible to assist and support to 400+ users end-users .• Install and deploy multiple applications as per requirement.• Install pre-requisite of PACS and HIS Application and• Provide support and train new staff to use HIS & PACS.• Responsible to look after overall IT operations.• Ensure smooth IT operations and submit daily reports.
IT Support Officer
Responsibilities:
Provide technical support to 400+ clients. Issues span from hardware failures to software/application problems.
Configure and maintain Avaya and Cisco phones connectivity.
Providing the IT Support services at the core sites of HBL.
Deploy the Desktop PC & AIO's hardware and software.
Managing the Active Directory users.
Install the windows OS and standard softwares.
Install the Microsoft Office standard, Pro and 365 version.
Configure and encrypt laptop's using symantec software.
Install, configure and troubleshoot the printers and update its software.
Manages the Call Center applications and provide the IT support services 24/7.
Maintain the Network connectivity and ensure the high availability.
Manage the IT assets records and inventory.
Ability to manage multiple assignments and projects.
Monitor the data center's servers and switches.
Intern Switching Division
To monitor all south region exchanges and provide support 24*7.
