Dates Employed 2015 – Present
Location Transaction Banking Division (CFIBG)

Working as an Officer Operations in Transactions Banking Division of MCB bank Ltd; major responsibilities are:
 Reconciliation of TBD customers’ i.e. (Payment, E-dividend, Collection arrangement & RDA) accounts and ensure to
avoid any lapse on daily basis
 Adhere to efficiency standards of processing; monitoring and supervision of transactions, with zero errors & within
the desired TAT to achieve work efficiency.
 Balancing of daily collection figures & arranging customer funding accordingly to pre agreed manner to streamline
work with priority.
 Monitoring of Corporate customers & moving to branches for automation in our network ratio
 Handled escalate queries & complaints in given TAT
 Discuss & arrange meeting with our subordinate weekly & monthly basis for better business enhancement
 Coordination with CS & Product Team for opening new businesses and arrange to customized format in our network
as per customer needs.
 Monitoring fund transfer requests of designated customers and ensure proceeds as per the pre agreed timing
 Helping in work processing in absences of any team members & ensure to keep maintaining service quality
 Keep maintain internally team BCP files to avoid any difficulties in routine working, in case of any disaster

Location Transaction Banking Division- MCB BANK

Aiming to treat the bank customers with honesty and openness and to offer them clear straightforward advice by recommending only those products that fit our customers\' needs
 Perform all duties of a customer service representative (CSR).
 Assist customer service representatives with customer research and problem resolution.
 Handle customer issues escalated by customer service representatives (CSRs) at for each client.
 Conduct monthly invoicing activities
 Developed rapport with the customer base, have knowledge of account ownership, timely correspondence and
problem resolution with internal staff to response customers under defined TAT.
 Managed to reply customer queries in an ethical and informative way
 To update any requests made by the customers into the system to complete the task.
 Managing daily reporting of transactions catered by customers.

Cash Managements Division MCB BANK

Coordinated with MCB branches regarding the day to day collections activities
Prepared customers MIS Report
Developed New Software Application for fulfill customer all desire MIS requirements
Investigated discrepancies in bank operations.
Handled / resolved customers & branches issues
Maintain all Current / Previous records & data
Assisted in training, work-assignment and work scheduling to upcoming staffs

The largest Company in Pakistan to services provide to numerous corporate companies.

DATA ENTRY PROCESSOR & DOCUMENT CONTROLLER