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Summary
Detail-oriented and proactive Project Coordinator with over 5 years of experience supporting, planning, implementation, and evaluation of education, development, and community-basedprojects. Skilled in stakeholder engagement, resource coordination, budgeting support, reporting,and logistics. Proven ability to manage multiple tasks in fast-paced environments, workingeffectively with cross-functional teams and donor-driven organizations. Adept at using projectmanagement tools, handling documentation, and delivering projects on time and within scope.Committed to contributing to mission-driven initiatives that create meaningful impact.
Projects
Experience
Assistant Program Coordinator
• Assist in the planning, implementation, and execution of projects.
• Coordinate project activities, ensuring timelines and deliverables are met.
• Maintain project documentation, including reports, meeting minutes, and work plans.
• Track project progress and report updates to the Project Coordinator.
• Liaise with internal teams (NUST), external partners (U.S. Embassy), and stakeholders.
• Facilitate meetings, prepare agendas, and document discussions.
• Respond to inquiries and provide necessary project-related information.
• Assist in budgeting, procurement, and logistics management.
• Organize training sessions, workshops, and seminars.
• Preparing promotional or informational materials if/when required.
Senior Associate
• Handling complex customer inquiries, complaints, and escalations professionally.
• Providing prompt and effective solutions while ensuring customer satisfaction.
• Troubleshooting technical or service-related issues and coordinating with relevant departments.
• Assisting in on-boarding, training, and mentoring junior support representatives.
• Monitoring team performance and providing feedback for improvement.
• Responding to customer queries via phone, email, chat, or social media.
• Ensuring a positive and professional interaction with customers.
• Collecting customer feedback and suggesting improvements to enhance service quality.
• Maintaining and updating customer support documentation, FAQs, and guides.
Operations Assistant
• Assisting in daily operations, scheduling, and workflow management.
• Handling emails, correspondence, and document management.
• Preparing reports, presentations, and maintaining records.
• Coordinating procurement and tracking office supplies, equipment, or materials.
• Assisting with inventory control and stock management.
• Ensuring smooth supply chain operations and vendor coordination.
Identified opportunities for process improvement, enhancing efficiency across operations.
