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Summary
Pursuing an innovation and research driven career in the field of Information & technology to solve real life problems. Enthusiastic to learn new tools and technologies to be a diversified skilled individual.
Projects
Experience
Customer Support Executive
- Interaction with customers via Calls and social media platforms to answer their queries, providing product/service information, resolving Complaints and issues
- Evaluation and Analysis of the daily complaints, Gathering customers concerns and ensuring their queries are resolved in the specified Turnaround time(TAT)
- Submission of formal and informal queries to the management and help the management to make policies according to the customers’ demands
- Designing strategies to resolve customers’ issues by interacting with other departments
- Supporting IT team in order to define use cases to make Magento based Ecommerce platform error-free by highlighting bugs and errors
Network Supervisor
Responsible for up & running companys wired & wireless network. Installation, Troubleshooting & Configuration of routers, switches & Aruba APs through VC.Â
Assists the IT Manager in developing LAN enhancements, Server maintenance, System backups, Network sharing
IT System Administration in windows & Linux environment, Installation and troubleshooting of Oracle9i, Oracle Developer Forms & reports, Hotel Management System (Munshi) and other operational applications.
Provides end-user support to employees and guests for technical issues.
Evaluations and Determinations for repair needs of Computers, Printers, Scanners, Switches, Routers, Access Points and other related equipment
cctv cameras (hd & ip cameras) installation, configuration and troubleshooting
Coordination with IT vendors
Junior web Developer
Rebuilt the client\'s blogging website using wordpress, core php, html & css
Customized the themes to change the look & feel of the website according to the requirements
Wordpress theme enhancements to add new features
Conversion of static web pages to responsive using bootstrap framework
