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Summary
An Experienced Telecom Professional with 07 years of experience with a strong background in technology complemented with leadership positions in different telecom projects.
Experience
Operations Support Coordinator
Compliance evaluation of Vendors at sub regional level.Coordination with commercial complaints, low revenue sites, OPEX reduction, Site level availabilityCoordination with cross functions (TXN, RAN, NOC, NOMC, NC)Site level issues resolution, CPM, TAT control.Customer Complaints closure, TAT Plan ExecutionCost control and Project Activities, DG. OH, DC Power systems and BB deploymentCoordination with MS vendorsSub-regional / Risk register, Special projects trackingDaily project update against special task assigned including indoor health checks, pre monsoon health checks, Rain impacted cells rectification, MW deviated links rectificaiton.
O&M Coordinator - Network Operations
Coordination with CMPak and i-Engineering field operation teams to ensure the network availability and maximum efficiency of allocated region comprised of approx. 650 mobile network sites.Supervision and Management of the regional NOC team.Monitoring of the Trouble Tickets queue to ensure tickets never exceed SLA agreements.Site Incidents reporting to the concerned authorities in a timely fashion.Monitoring the escalations to the field teams and reporting the statistics.Root cause analysis of network issues and its reporting to the quarters concerned.Ensuring the regional KPIs and arranging the necessary actions required to avoid SLA breaches.Coordination with CMPak internal network operation and maintenance teams.Handling direct Customer complaints, resolution and technical guidance on the related issues.
Network Operations Center Engineer
Alarms handling & escalationDocumentation and reportingTicket managementEngaging in on-call rotation shifts 24/7 whenever necessary.Identification and prevention of any potential issues regarding the network
FSS Technician
Consult with Designers on Fire Safety IssuesDirect Fire Safety Installation ActivitiesPerform Fire Prevention InvestigationsConduct Fire Prevention TrainingsWrite Documentation Reports
D.G & Power Technician
To Control and maintain auxiliary equipment, such as pumps, fans, compressors, condensers, feedwater heaters, filters, and chlorinators.To supply water, fuel, lubricants, air, and auxiliary power to the power generators.Control generator output to match the phase, frequency, and voltage of electricity supplied to panels.
Technician - Switch Gear Section
Started as an Intern to learn the processes and then placed in the Switch Gear section.Replacement, repairs and testing of electrical and electro-mechanical components of industrial control assemblies and electrical equipment in both field service and shop settings.Control Wiring of High-Tension Electrical Power Distribution Panels.Power transformer Assembling, Designing & Testing.
Technician
Configuring and testing, Networking software, Computer Hardware and Operating system software.Analyze and resolve mechanical and electrical problems within the data center.Schedule and oversee periodic inspections of all IT equipment.
