1. Local network maintenance and installation including cabling, switches/hubs (Cisco Manageableswitches). HP enterprise Network Printers.2. WAN connectivity and maintenance (Internet connection and services)3. Setup of E-mail accounts using Outlook O365, HCL Notes4. Server and server application maintenance and installation Windows server 2016, Azure services,SharePoint, OneDrive, file server, print server, Active directory, and group policy.5. Client computer hardware and application installation and configuration, maintenance. Laptops,Desktops, MS Windows 10, 11 Pro, MS Office O365, HCL Notes and other mail clients, SophosAV and other project software.6. User support on site and remote offices 7. Manage all software and hardware inventory Check systems to optimize performance and initiaterecovery action after system failures.8. Make suggestions for network hardware and software system improvements. Create and Maintaineffective inventory of IT and communication equipment9. Create and maintain effective inventory of IT and communication equipment10. Provide assistance in procurement and evaluation of all IT technical equipment11. Advise in procurement process and assist with IT Inventory

1. Providing timely and effective technical support to end user computers and devices by telephone, email, or remote session.
2. Taking escalations from tier 1, 2 support
3. Image, install and maintain employees’ computers and devices.
4. Manage Azure AD, Active Directory, email, and phone system accounts.
5. Install, support and maintain network and Eprinting environments.
6. Provide virus / malware protection and remediation using standardized tools.
7. Remotely patch employee computers
8. Advance computer / network troubleshooting
9. Research and document processes to support ongoing projects.
10. Document resolutions and update procedures that may be outdated.
11. Strong understanding and skills in SLA, KPI Management
12. Take ownership of tickets and internal interactions.
13. Ability to support and manage a Windows-based infrastructure and related peripheral applications, including Azure AD, Active Directory, Remote desktop services, O365, IIS and Certificate services.
14. Proven experience troubleshooting problems ranging from server, network, and PC issues.
15. Nnetworking technologies (layer 2 & 3 switches, TCP/IP, SNMP, Firewalls, NAT and packet filtering)
16. Configuration of windows servers 2012, 2016, 2019, 2022, policy management.
17. Backups of server on daily, weekly and monthly
18. Configuration and troubleshooting of citrix accounts. 
19. Installation and management of viper, safeguard Antivirus 
20. Installation and management of Dragon software

1- Setting project goals and devising ways to achieve those goals
2- Keeping track of project timelines, financial projections, and status reports
3- Managing project resources such as computer equipment and people
4- Coordination of project team members, as well as the development of schedules and individual duties
5- Implementing IT techniques that allow projects to be completed on time and within budget
6- Using project management software to monitor project performance and timeline adherence
7- Conducting project risk assessments
8- Meetings are being planned to discuss the project\'s aims and progress
9- Two Bahria Town projects are being monitored and supported
10- ERP and POS web-based software monitoring 
11- Handling ERP and POS user inquiries
12 - In charge of the IT staff for L1 support

1. Providing system administration and L2 support
2. Website and domain hosting services 
3. Dealing with the vendor for purchasing of IT Equipments
4. Ensure network connectivity with ISP
5. Maintaining existing software and hardware and upgrading any that have become obsolete
6. Monitoring computer networks and systems to identify how performance can be improved
7. Budgeting for IT and Infrastructure improvements
8. Monitor network performance (availability, utilization,  and latency) and test for weaknesses
9. Specify system requirements and design solutions
10. Backups and recovery software and methodologies
11. Firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is
desired
 

1. Provide L1 and L2 support to more than 250 User\'s 
2. Ensure all the steps for a successful upgrade of multiple laptops/desktops on daily basis
3. Work with each client to ensure checklist items are completed and that the laptops/desktops are
issue-free
4. Perform move/add/changes in local office, perform international client.
5. Installed, serviced, and upgraded over 300 Windows computers.
6. Ensured the protection, security, and integrity of the company’s networks; managed user
accounts, file accessibility, and backup recovery.
7. DNS Service Management
8. User\'s Accounts Policies Management
9. Active Directory Management
 

1. User and Computer Management
2. Find solutions to any problems found
3. Maintained 250+ Windows computers and peripherals, including all configuring and monitoring.
4. Group policies Management
5. Maintain 24 hours operations, and ensure 99.9% uptime for the servers.
6. Email Group Management
7. Meeting Room Reservation/Scheduling
8. Installed 200+ desktop computers during a company-wide upgrade