Develop and expand a portfolio of corporate clients through effective networking and marketing strategies.
Assess both existing and potential clients\' IT needs and provide well-informed recommendations, including suggestions for IT equipment and service packages.
Create compelling sales presentations to pitch products, services, and customized packages to clients.
Conduct product demonstrations to showcase the benefits of IT equipment.
Negotiate sales, package discounts, and long-term contracts with clients, ensuring a win-win solution.
Offer technical advice and support to clients after completing a sale, ensuring customer satisfaction.
Set clear sales goals and devise a strategic plan to achieve these objectives.
Continuously monitor progress towards sales goals and maintain detailed records of sales performance.
Respond to client inquiries, outline product benefits, and engage in discussions about the pros and cons of competing products or services.
Stay up-to-date with the ever-evolving IT industry, keeping abreast of industry trends and innovative products.
Create marketing materials and web-based content to effectively promote products and time-sensitive sales.
Attend trade exhibitions and industry events to remain well-informed about cutting-edge products and sales trends.
Collaborate with a diverse range of organizations, including technology manufacturers, software developers, IT consultancies, and technology solution providers.





 

   



Maintain and enhance internal support and call center quality standards.
Review a subset of support agent interactions (calls, emails, chat, etc.).
Evaluate support interactions against internal standards.
Provide meaningful and constructive feedback alongside evaluations.
Conduct regular meetings with agents to discuss and explain feedback.
Analyze all customer service metrics (e.g., CSAT, FRT, IQS) and assess the impact of support team performance on these KPIs.
Develop strategies to enhance support KPIs.
Offer specific instructions and continuous support to assist agents in improving their performance.
Identify the need for training and onboarding programs and initiate relevant projects.
Monitor customer service performance at both the individual agent and team levels.
Create reports that accurately reflect support performance.
Report support team performance to higher management.
Participate in calibration sessions to maintain consistency in internal evaluations.
Contribute positively to the team culture.

Maintain a positive, empathetic, and professional attitude when interacting with customers.
Respond promptly to customer inquiries via various communication channels.
Communicate with customers effectively through different means.
Acknowledge and resolve customer complaints with care and efficiency.
Demonstrate in-depth knowledge of our products to provide accurate answers to customer queries.
Process orders, forms, applications, and customer requests in a timely manner.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Collaborate and coordinate with colleagues as needed to address customer issues.
Provide feedback on the efficiency of the customer service process for continuous improvement.
Manage a team of junior customer service representatives, guiding their performance.
Ensure high levels of customer satisfaction by delivering professional and responsive customer support.

Collaborate with the Managing Director to develop business and marketing plans aimed at achieving revenue goals.
Cultivate and maintain strong customer relationships to create a substantial pool of prospective clients.
Identify cross-selling opportunities across various offices to maximize revenue.
Act as a representative of the organization by participating in industry forums, client discussions, and conferences.
Foster and maintain robust customer relationships to continuously generate a substantial pipeline of potential clients.

Answer incoming calls and promptly respond to customer emails.
Manage and resolve customer complaints in a professional manner.
Sell products and input customer orders into the computer system.
Identify and escalate complex issues to supervisors as needed.
Provide customers with accurate product and service information.
Conduct research to find required information using available resources.
Identify, investigate, and resolve customer complaints using relevant software tools.
Process orders, forms, and applications efficiently.
Route calls to the appropriate resources or departments.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team about any emerging trends in customer calls.
Follow up with customers on their calls as necessary.
Offer upselling of products and services when appropriate.
Complete call logs and generate reports as required.
Perform any other duties as assigned by the organization.