1. To confer with Business Application Users in identifying and gathering users’ requirements and developing logical and physical specifications.
2. Create detailed functional requirements and development artifacts such as workflow diagrams, business rules, data mapping spreadsheets, and/or wireframes.
3. Get the requirements (BRS, SRS, etc.) reviewed and approved by the business users.
4. Act as a liaison between business users and the development team
5. Coordinate with developers and the QA team to explain system requirements.
6. Change management, end-user training, and UAT for smooth business process transition.
7. Ensure continuous IT service delivery to support day-to-day business operations.
8. Ensure continuous business process improvement by capturing and analyzing business data.
9. Prepare, monitor, and maintain the schedule of assigned projects.

ERP’s Project Manager:
1.       Implement all the modules of Oracle EBS, Terminal Operation System (For Logistics) Master Terminal by NAVIS, and (IT Operations) ITops Portal, etc.
2.       Implementation, Configuration, Functional and Technical Team Management.
3.       Arrange all the required meetings and training sessions.
4.       Documents Management (Functional Design Documents, Training Manual, presentations, etc.)
5.       Ensuring scalability of the project.
ERP’s Administration:
1.       New user account creation, security roles/rights assignment, ERP log Management, etc.
2.       Reports Development.
3.       Release Update Management.
4.       Change Request management.
5.       Data Extraction, Data Recovery, and Data Backup Management.
6.       Technical and Functional Support.

System and Server Administration:
1.       Set up a Virtual Environment within the server.
2.       Perform data backups and Disaster Recovery operations.
3.       Perform database restoration every quarter to ensure the health and quality of the backup.
4.       Analyze Data Center devices/equipment performance records to determine the need for repair or replacement.

Network Administration:
1.       Implemented network policies ACL using Juniper Firewall.
2.       Set up LAN using Cisco Catalyst 2960.
3.       VPN Configuration
4.       Log Management and Monitoring using Log Server and CACTI/PRTG.

ISO and Management Information Systems (MIS):
To ensure compliance against requirements of ISO 9001:2015, ISO 45001:2018, and ISO 14001:2015.

Audit:
Responsible for justification and clarification of the IT dept. objectives, SOP, IT policies, and Inventory for External and Internal audits.

Extracurricular Experiences On-Site:
1.       Supervising Active Directory and Domain Policies for the help desk Team.
2.       I.T. Procurement Management.
3.       SLA and RMA Management.
4.       Supervising all the system and software activities related to Security and Surveillance Systems (i.e. CCTV, Fence Monitoring system) to keep them functional 24/7.
5.       Provide technical support for SCADA, HMI, PMS Servers, and Clients.
6.       Experienced the operational procedures of Logistics, Terminal/Port Operations, and Freight Forwarding.