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Summary
Educational Professional Qualifications:
MS/ Master / Post Graduation:
Master of Science (Telecom & Networking) Bahria University Islamabad
BS/ Graduation:
Bachelor of Science (Information Technology) IBMS Agricultural University Peshawar
Career Summary:
• 2 years' experience in Telecommunication & Information Technology (IT).
• 2 years' experience in Customer Caring Services & in Call Center of Mobile Telecom.
• 2 years' experience in Education & Training (HR & Admin).
Career Experience
1. Telecom RF Engineer
(TIA Group of Companies, Dubai UAE, Jan 2014- Dec 2015)
2. Engineer – Systems & Software
(CITS Group of Companies, BASRA, IRAQ, 2013- 2014)
3. IT Engineer & Customer Support Officer (CSO)
(Zong Telecom Company, 2010-2012)
4. Lecturer
(Islamia Girls/Chinar Public School & College, 2005-2007)
Projects
Experience
TIA Group of Companies, Dubai UAE, Jan 2014- Jan 2016
Telecom Experience:
Etisalat/Du Project: RF validation & optimization for 2G, 3G/ 4G LTE Flexi BTS installation, integration & maintenance.
Duties and Responsibilities:
1. RF validation and optimization of 2G & 3G
2. 4G LTE Flexi BTS Installation & Integration
1. RF validation and optimization of 2G & 3G
i. EIRP Testing
ii. Coverage Testing
iii. Functionality Testing
iv. Post Processing
v. Report Designing
vi. Tools Used as
- TEMS Investigation 8, 9, 14.2 - NEMO Handy outdoor 4, 5
- MapInfo Professional 8.5, 10.0, 11.0, 11.5
2. 4G LTE Flexi BTS Installation & Integration:
• Site Survey (IBS & LOS).
• Designing the Survey report.
• Implementation work.
- Installation of power module (FPMA), system module (FSMF), RF module (FXEB) & GPS Antenna & integration of 4G LTE BTS with 2G & 3G BTS.
Engineer- System & Software
IT Experience:
• Installing and configuring operating systems and applications.
• Modify configuration setting, provide technology/support activities.
• LAN and WLAN configuration and troubleshooting.
• Managing and maintaining Routers, Switches & other network operations.
• Providing Technical Support & Desktop Support, resolving hardware/software issues.
• Create and deliver solutions, getting feedback from customers.
• Micro Wave hardware & software installation & Maintenance.
• CCTV hardware & software installation & Maintenance.
• Working with vendors to solve technical issues.
• Troubleshooting systems, storage and network problems and diagnosing hardware/software faults.
IT Engineer & Customer Support Officer (CSO)
Customer Services / Call Center Experience:
• Dealing with customers online & offline and providing the best solutions for their inquiries.
• Online promotional advertising & Services packages.
• Inbound & outbound solution for customers.
• Increase stability and system performance, store customer’s data, enhance performance of remote access, and assess disaster recovery.
• Dealing with customers on behalf of their queries.
• Entry of data of different customers.
• SIM activation & Cancellation.
• Create and deliver solutions for customers properly.
• Managing a broad range of installation, upgrading and troubleshooting.
• Providing Desktop Support to the customers and technicians on field.
Lecturer
• Teaching ITs, Telecoms, Computer Sciences, & Business Subjects to Graduate Classes.
• Teaching English, Urdu, Mathematics, Islamic and Social Subjects to Under Graduates.
• Maintaining Academic Records & Rules Regulations.
• Encouraging Motivation of Students & Supervising of Academic Discipline.
• Coordinating Institutional Management Personnel, Students & Employees Affairs.
