1. Home
  2. Public Profile

Summary

An experienced customer support professional with 8 years of experience working with renowned BPOs in Pakistan. A Keen observer, quick learner, team player, dedicated and motivated individual. I am also passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Experience

Company Logo
Customer Service Executive
Premier BPO
Jun 2023 - Present | Lahore, Pakistan

Company Logo
Virtual Key Account Manager
Mindbridge Pvt. Ltd.
Jun 2021 - Jun 2023 | Lahore, Pakistan

Company Logo
Customer Service Executive
IBEX Global
Oct 2020 - Apr 2021 | Lahore, Pakistan

Company Logo
Customer Support Executive
Mindbridge Pvt. Ltd.
Nov 2018 - Oct 2020 | Lahore, Pakistan

Working as a CSE

Company Logo
Customer Care Representative
Punjab Information Technology Board
Apr 2017 - Sep 2018 | Lahore, Pakistan

Company Logo
Customer Care Representative
Mindbridge Pvt. Ltd.
Apr 2015 - Mar 2017 | Lahore, Pakistan

Education

Punjab University
Masters, Masters in Arts, M.A‎
Political Science
Percentage 50%
2018
University of the Punjab
Bachelors, Bachelors in Arts, ‎
Political Science, History
Percentage 62%
2016

Skills

Expert Active Listening
Intermediate American Acssant
Intermediate Aseptic Technique Knowledge
Intermediate BPO Supervision Skills
Expert Call Controls
Intermediate Call Handing
Expert Client Communication
Intermediate Client Services
Expert Clinet Contact
Beginner Composition Knowledge
Intermediate Computer Knowledge
Intermediate Conservation Awareness
Expert Customer Acquisition Skills
Intermediate Customer Care Knowledge
Expert Customer Care Representation
Expert Customer Contact Skills
Intermediate Customer Sercies
Intermediate Customer Support
Beginner Data Entry
Intermediate Database Management 
Expert Dealing With Angry Customers
Beginner Email Handling
Beginner English Accent
Expert English Communiation
Beginner Familiarity with CRM Systems
Intermediate Fluent in English
Expert Fluent In English and
Beginner Focused Service
Intermediate Good English Communication
Intermediate Good Written Skills
Intermediate Inbound Call Center
Intermediate Inbound Skills
Intermediate International Calls
Intermediate Internet Usage
Expert IT Support Responsibilities
Expert Manage Costumer Queries
Expert Process Operations Handling
Beginner Pursuing News Stories
Intermediate Record Keeping
Intermediate Soft Skills
Intermediate Spoken Word
Expert TECEPYION=
Intermediate Typing Speed
Intermediate Written and Oral Communication Communication
Intermediate عمليات خدمة العملاء

Languages

Expert Urdu
Expert English

Companies Followed

See More