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Summary
I am a multi-faceted, dedicated, and hands-on Sales & Client Services Leader with a strong commitment and passion for serving the needs of others by providing exceptional client service through skills and experience developed and mastered over 17 years career in training and development, client satisfaction, team building and leadership, and operations management. Possess senior management experience in leading multinational business operations, professional client teams, start-up initiatives and operational growth in information and consulting markets. I am highly skilled in developing top-performing teams, analytical problem solving, building executive rapport, creating cross-boundary partnerships, and expanding industry presence. Recognized for success in meeting aggressive objectives, client development, organizational streamlining and turnaround strategies. Armed with well-defined organizational, analytical, problem-solving, and time management aptitudes.
My key skills include Growing Revenue & Profits, Strategic & Operations Plans, Redesigning Business Processes, Business Development Initiatives, Program/Project Management, Team Training & Development, Business Forecasting & Analysis, Identifying Sales Opportunities and Forecasting & Targeting
Currently I am engaged with Vital Communications, as a Call Center Sales Manager, where I delivered daily operational support, training, managing performance and coaching to international sales team to improve performance and achieve goals within given time. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
Experience
Call Center Sales Manager
• Motivated and delivered daily operational support, training, managing performance and coaching to international sales team to improve performance and achieve goals within given time.
• Established client retention strategies through customer feedback, turn over ration, referral rate and cognitive satisfaction that resulted in tiered in improvement of overall department efficiency rating.
• Functioned in close collaboration with operation manager and senior management to identify, supervise, and determine daily matters and present performance tracking and feedback to senior management in timely manner.
Business Development Manager
• Developed good quality business for existing and new clients, Strategized and aligned all resources to achieve regular sales of new business in order to attain the company’s sales objectives.
• Expanded the policyholders through referrals and direct sales techniques. Attended regular branch meetings and completing all required documentation and follow up and service all the clients on a regular basis.
Business Manager/Entrepreneur
• Delivered exceptional transport service to Private Office Professionals, responded to customers queries and complaints.
• Hired and trained Drivers to deal with office Professionals and manage time, ensured vehicles maintenance by coordinating with mechanics, also follow up to all potential customers and ensuring their need is fulfilled.
• Deployed advertisement strategies to attract new customers and convert into sales, dealt with all financial matters like fees collection, driver salaries, paying mechanics, Spare parts and maintaining its record on MS Access Database.
Software Engineer
• Integral participant in the development, implementation, and end-user training of Desktop Based ERP called ERP Manager, based on Windows Technologies, a multi-currency, multi-company, and multi-plant Application written in Visual Basic with backend independent.
Technical Support Analyst
• Delivered complete Technical Support to UK, New Zealand and Australian Customers for a company called e-pay, Europe’s leading service provider for prepaid solution and payment processing.
Team Manager/Coach
• Spearheaded Team with effective utilization and development of HR, involved in SOP’s development, implementation, and Compliance, ensured optimum utilization of workforce among all functions such as Inbound, Outbound, and Call back etc.
• Resolved conflicts, evaluated and reviewed performance, and built productive relationship with team, also ensured KPIs development, implementation, policy and process development and implementation.
• Rendered keen eye for details to conduct open forums with the teams and make implementation based on their feedback.
