Summary

I carry action oriented & result focused professional experience in the Customer Care & People Management having a tenure of 9 years. This experience has equipped me with multiple skills like Coordination, Forecasting, Innovation for Resolution, People Management and with Analytical skills. I with my team have always been among the Top Performers. Driven by new challenges & desire to be successful in all endeavors. 


Projects

NPS

Experience

Company Logo
Administrative Coordinator
Logistic Mode (Pvt) Ltd
Dec 2019 - Dec 2021 | Lahore, Pakistan

·         Recruited and trained selected personnel, allocated responsibilities and office space
·         Managed support services and ensured smooth operations
·         On boarded corporate clients and delivered orientations
·         Facilitated for corporate meetings
·         Handled complaints & queries of corporate clients
·         Arranged visas, air ticketing and hotel bookings
·         Drafted agency agreements
·         Prepared sales reports and supported sales operations
·         Over seen expense reimbursements for employees
·         Ensured required regulatory licenses and their periodic renewals as per business requirements

Company Logo
Admin Coordinator
Ittehad Textiles
Sep 2018 - Sep 2019 | Lahore, Pakistan

·         Recruited and trained selected personnel, allocated responsibilities and office space
·         Streamlined assets management and inventory of office supplies
·         Maintained healthy, hygienic & creative work environment by efficient housekeeping & janitorial services throughout the premises
·         Overseen facilities, maintenance activities and tradespersons (e.g. electricians, plumbers)
·         Monitored aspects of patrolling, checking, CCTV monitoring, communications and investigations for the safety and security of the organization
·         Accessed staff performance and provided coaching and guidance to ensure maximum efficiency
·         Liaison with other entities of the Ittehad Group and with Vendors
·         Ensured the smooth and adequate flow of communication & efficient use of resources throughout the organization

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Research Officer
Mobilink GSM (PMCL)
Jul 2013 - Jun 2016 | Lahore, Pakistan

·         Interacted with customers and obtained feedbacks for the organization
·         Handled customer complaints and queries for resolution
·         Organized trainings for team to enhance job related skills
·         Maintained team performance for annual appraisals
·         Effectively executed policies & procedures within team
·         Assisted technical teams in their design and development tasks
·         Successfully conducted team meetings weekly /monthly and addressed critical quires

Company Logo
Administrator
The Lahore Lyecum School System
May 2010 - Apr 2013 | Lahore, Pakistan

School Administration

Education

University of Education
Masters, Masters in Business Administration, Mba‎
Marketing
CGPA 3.2/4
2014
University of the Punjab
Bachelors, Bachelors in Commerce, B.com‎
Commerce
Grade A
2010
Lahore College for Women University
Intermediate/A-Level, Intermediate in Computer Science, Ics‎
Computer Science
Grade B
2008
Adabistan e soophia higher secondary school lahore
Matriculation/O-Level, Matric in Science, Matriculation‎
Computer Science
Grade A
2006

Skills

Expert 360 Recruitment
Expert Admin Assistantce
Expert Admin Tasks Handling
Expert Administration Knowledge
Expert Administration Tasks
Expert Administrative Tasks
Expert Admission Handling
Expert Aesthetic Procedures Knowledge
Expert AutoCAD 
Expert  Talent Acquisition
Expert Claasroom Management
Expert Client Relationship Management
Expert Computer Proficient
Expert Configuring Software
Expert Conservation Awareness
Expert Cooordination Skills
Expert Coordination Skills
Expert Customer Service Skills
Expert Customized Adaptation
Expert Documente Maintenance
Expert Effective Communication Skills
Expert Employee Relations Management
Expert Fluent in Emglish
Expert Front Office Support
Expert Handling Assignments
Intermediate HR Management
Intermediate HR Policy Formulation
Expert HR Values
Intermediate Human Resource Planning
Expert Korean Teaching
Expert Leave Administration
Expert Legal Affairs Management
Expert Legal Documents Management
Expert Marketing Skills
Expert Monthly Reconciliations
Expert Office Equipment Maintenance
Expert Operations Responsibilities
Expert Operations Tasks Management
Expert Payroll Management
Expert Product Knowledge
Expert Project Management Inter Department Co
Expert Quality Control Processes Command
Expert Record Keeping
Expert Recruitment Skills
Expert Schedule Appointment
Expert Security Principles
Expert Staff Management
Expert Staff Manegment
Expert Teaching
Expert Teaching Skills

Languages

Expert Urdu
Expert English