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Experience
Customer Support Executive
Travel Solution Pvt Ltd. (GDS GALILEO, WORLD SPAN & CAPPING)
Worked as a Customer Support Executive & Trainer
My responsibility includes Communication with customer who have escalated issues to determine
Beneficial resolution and ensure timely follow-up verify that complaints have been addressed and
Satisfied collaborate with colleagues to determine areas for improvement,
Review departmental performance, and develop ideas for better’s service to customers.
Worked with the sales department to dramatically enhance and improve the customer experience.
Coordinate and conduct small group and individual training sessions based on staff and
Organizational learning needs.
Develop and manage tracking and reporting progress on training progress.
Training staff / customer in all new GALILEO related products & Enhancement.
Conducted both new-employee software training as well as company –wide training programs.
Handling All kind off issue related to Groups, WORLDSPAN, CAPPING & Products