Summary

1. Currently working as a Operation Manager OG I in Faysal Bank limited shahdadkot Branch since 31-10-2016 UpTo date 




2- Strong Communication skills. 2- Working as a cash officer  OG III in Bank Al Habib Limited from 26 August 2013 upto date. 3- Ability to interact with varied customers, solving there quires. 4- Customer care management across banking.

Experience

Company Logo
Assistant Vice President I Branch Operation Manager
JS Bank Limited
Aug 2024 - Present | Larkana, Pakistan

1. Managing Daily OperationsOversee the processing of customer transactions and ensure they comply with bank policies and regulations.Ensure accurate handling of cash, checks, and other financial instruments.Supervise the opening and closing procedures of the branch.2. Customer ServiceAddress customer inquiries, concerns, and complaints to ensure satisfaction.Maintain high standards of customer service and ensure timely resolution of issues.3. Team ManagementLead, train, and mentor branch staff, including tellers and customer service representatives.Conduct performance reviews and provide feedback for professional development.Delegate tasks and manage staff schedules.

Company Logo
Branch Services Manager (AVP)
Faysal Bank Limited
Oct 2016 - Present | Larkana, Pakistan

1.Team Leadership:
Lead, motivate, and coach a team of service representatives to ensure high performance and productivity.Conduct regular team meetings to communicate goals, provide feedback, and address any issues or concerns.
2.Customer Service:
Ensure that all customers receive prompt, courteous, and efficient service.Handle escalated customer inquiries or complaints, ensuring timely resolution and customer satisfaction.
3.Operations Management:
Oversee daily branch operations, including cash handling, transaction processing, and adherence to security procedures.Monitor inventory levels and ensure adequate supplies are available to meet customer demand.

Company Logo
Branch Operation Manager AVP I
Js Bank Limited
Aug 2024 - Sep 2024 | Larkana, Pakistan

1. Managing Daily Operations:

Oversee the processing of customer transactions and ensure they comply with bank policies and regulations.

Ensure accurate handling of cash, checks, and other financial instruments.

Supervise the opening and closing procedures of the branch.



2. Customer Service:

Address customer inquiries, concerns, and complaints to ensure satisfaction.

Maintain high standards of customer service and ensure timely resolution of issues.



3. Team Management:

Lead, train, and mentor branch staff, including tellers and customer service representatives.

Conduct performance reviews and provide feedback for professional development.

Delegate tasks and manage staff schedules.

Company Logo
Branch Service Manager
Faysal Bank Limited
Oct 2016 - Aug 2024 | Gambet, Pakistan

Company Logo
Cash officer
Bank AL Habib Limited
Aug 2013 - Oct 2016 | Kandhkot, Pakistan

Company Logo
Cash Officer (OGIII)
Bank Al Habib Limited
Aug 2013 - Oct 2016 | Kandhkot, Pakistan

Cash Operation

Education

Shah Abdul Latif University
Masters, Masters in Arts, MA Economic‎
economic
Grade B
2019
Shah Abdul Latif University
Bachelors, Bachelors in Commerce, Bachelor In Commerce‎
1- Accounting 2- Auditing 3- Economic of Pakistan 4- Business Law 5- Business Taxation
Grade B
2015
BISE larkna Board
Intermediate/A-Level, Intermediate in Commerce, Intermediate‎
Business Communication
Grade B
2011
bise larkana board
Matriculation/O-Level, Matric in Science, Matriculation‎
1- English 2- Chemistry 3- Physics 4- Elective Mathe 5- Biology
Grade A
2009

Skills

Expert Audit
Expert Audit Management
Expert Audit Professionals
Expert Auditing
Expert Branch Operations Management
Expert Cash Handling
Expert Certified Lead Auditor
Expert Client Services Orientation
Expert Communication Skills
Expert Cooordination Skills
Expert Cost Control
Expert Customer Service Skills
Expert Database Impact
Expert Deposit Mobilization
Expert Drafting Skils
Expert Employee Relations Management
Expert Excellence Standard
Expert Excellent Interpersonal Skills
Expert Financial Accounting
Expert Financial Analysis
Expert Financial Audit Compliance
Expert Financial Statement Auditing
Expert Financial Statements Management
Expert Handling Assignments
Expert Internal Financial Reporting
Expert Legal Issues Handling
Expert Microsoft Excel
Expert Ms Excel
Expert Team Player
Expert Transaction Record
Beginner الامتثال للتدقيق المالي

Languages

Expert Urdu
Expert Sindhi
Expert English