Summary

Skilled professional with 7 years of experience in the telecommunications and education sectors. Possess a D.A.E from the National Institute and a diverse skill set including Information Technology, Accounting, Communication, Office management, DSL Network Support & Optical Fiber Network Backend Support.


During my time as an Associate Transmission Engineer at Storm Fiber (Cybernet), I successfully managed and maintained the transmission network infrastructure. Before that i had great time in PTCL as TPI & DSL Support officer. Previously As an Assistant Project Coordinator at IBA Karachi, I effectively coordinated project tasks and ensured timely completion. Additionally, my experience as an Assistant Administrator at the National Institute Of Arts and Management Sciences honed my administrative abilities.


I am a detail-oriented individual with a strong work ethic and excellent communication skills. I am seeking a challenging position where I can utilize my expertise and contribute to the growth and success of a dynamic organization.

Experience

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Order Processor
Healthcare DME
Apr 2024 - Present | Karachi, Pakistan

I worked in Healthcare DME as an Order Processor in Intake Dept.
Healthcare DME American Company which deals in Durable Medical Equipment.

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Associate Transmission Engineer
Storm Fiber (Cybernet)
Feb 2022 - Aug 2023 | Karachi, Pakistan

I worked in Storm Fiber (Cybernet) as a Associate Transmission Engineer in Optical Fiber Developmenet (ODN) Department.
I used to supervise from backend to 30 members of staff of Optical Fiber Technicians.
I used to coordinate with them through network system portals and technical backend support.

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TPI (DSL Support Officer)
Pakistan Telecommunication Company Limited (PTCL)
Aug 2017 - Jan 2022 | Karachi, Pakistan

I worked in PTCL as a TPI (DSL Support Officer) at backend in business operation Department.
I was used to supervise and give backend support to 20 members team of DSL Network Technicians.
I used to give network backend support using CRM(Oracle) & service portals، as also used to gibe technically support behalf of field experience in DSL Networking.

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Assistant Coordinator
IBA - Institute of Business Administration
Jan 2017 - Jun 2017 | Karachi, Pakistan

I worked in IBA - Institute of Business Administration as a assistant coordinator in ICT Department
Further i used to manage official documentations of the project's student, as well as used to coordinate with students and teaching staff

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Assistant Administrator
National Institute of Arts & Management Science
Jan 2016 - Dec 2016 | Karachi, Pakistan

I worked in National Institute of Arts & Management Science as an Assistant Administrator.
I used to manage official documentations of students, admission, and coordinate with students and teaching staff.

Company Logo
Customer Service representative
DTS inc Japan
Jan 2015 - Dec 2015 | Karachi, Pakistan

I worked IN DTS inc. as a Customer Service Representative.
I used to give customer support to our clients companies.

Education

University of Karachi
Bachelors, Bachelors in Commerce, Bachelors in Commerce‎
Commerce
2025
Nation Institute of Arts & Management Sciences
Diploma, ‎
Computer Sciences and Information Technology
Incomplete
2024
Institute of Business Administration (IBA)
Certification, ‎
Information Technology
Incomplete
2017
South City College Nursery Karachi
Certification, ‎
Accounting & Finance
Incomplete
2013
DTS Inc
Certification, ‎
Customer Representative Management
Incomplete
2012
Government Comprehensive Higher Secondary School And collage
Intermediate/A-Level, , ‎
Commerce
2011
Marie Colaco Govt Boys Secondary School
Matriculation/O-Level, , ‎
Biological Sciences
2009

Skills

Intermediate Accounting
Beginner Accounts Software Command
Expert Active Listening
Intermediate Admin Assistantce
Expert ADSL
Expert Building Codes & Regulations
Intermediate Building Strong Relationships:
Intermediate Call Quality
Expert Client Dealing
Intermediate Computer Hardware Installation
Expert Coordination Skillss
Intermediate CRM Database Management
Intermediate Customer Acquisition Skills
Expert Customer Dealing
Expert Customer Relationship Management
Expert Customer Satisfaction Management
Expert Customer Service
Expert Customer Service Skills
Intermediate Dental Equipment Knowledge
Expert Document Handling
Expert End to End Sales
Expert Fiber Optic Cable Knowledge
Intermediate Field Task Management
Intermediate Financial Accounting
Intermediate Front Office Support
Expert Grace Under Pressure
Intermediate Installation Process
Expert Installation Process Knowledge
Expert Managing Midsize Teams - 5 to 20 People
Intermediate Microsoft Outlook
Intermediate MS Excel
Expert Negotiation Skills
Expert Office Automation
Expert Office Work Assistance
Expert Official Tasks Handling
Intermediate Optical Network Knowledge
Intermediate Oracle CRM
Intermediate Presentation Skills
Expert Problem Solving
Expert Social Media Hand lining
Intermediate Software Configuration Skills
Intermediate Strong Mathematical Knowledge
Expert Supervision Siklls
Intermediate Talent Acquisition
Expert Time Management 
Intermediate Transaction Record
Expert Travels Knowledge
Intermediate Troubleshooting Skills
Intermediate مسؤوليات دعم تكنولوجيا المعلومات
Beginner نظام تخطيط موارد المؤسسات SAP

Languages

Expert English
Expert Urdu