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Summary
I am a results-driven professional with 7 years of experience in Customer Service, excelling in guiding customers to make informed choices. I have a proven track record of collaborating with reputable companies across diverse campaigns, showcasing adept multitasking skills, and consistently delivering outstanding performance. Committed to maintaining high service standards, I excel in resolving issues and providing effective solutions.
Experience
Assistant Media Manager
· Handle E-Commerce, Product and price listing, and category management
· Maintain daily social media sales orders report in Excel.
· Maintain day-to-day and monthly sales reports.
· Manage customer complaints and queries via social media, calls, email, WhatsApp, and chat support.
· Handle phone calls and emails related to sales, new products, and follow-ups.
· Arrange interviews for the manager and director.
· Correct and modify inaccurate files and records.
· Effectively manage social media platforms.
· Stock management at outlets.
· Maintain petty cash reports.
· Fulfill other duties as assigned by the manager and director.
Social Media Manager
· Maintain daily social media sales orders report in Excel.
· Maintain day-to-day and monthly sales reports.
· Manage customer complaints and queries via social media, calls, email, WhatsApp, and chat support.
· Handle phone calls and emails regarding sales, new products, and follow-ups.
· Arrange interviews for the manager and director.
· Correct and modify inaccurate files and records.
· Handle office administration tasks related to sales department attendance and travel allowances (TA/DA).
· Stock management at outlets.
· Maintain petty cash reports.
· Check and balance, and report on the sales department\'s travel tracking.
· Successfully contributed to building new brands through content creation, design, and e-commerce.
· Fulfill other duties as assigned by the manager and director.
Backend Support Executive
Handle customer inquiries via outbound calling, emails and chats support.
Collaborate with the team to resolve issues.
Document customer feedback, escalate, and resolve after and during ride critical issues.
Stay updated and informed about services, and policies to customers and clients.
Customer Support Executive
Handle customer inquiries via outbound calling, inbound, emails and chats support.
Collaborate with the team to resolve issues.
Document customer feedback, escalate, and resolve after and during ride critical issues.
Stay updated and informed about services, and policies to customers and clients.
