概要

Deployment of Active Directory, File server at NIIAP (New Islamabad International Airport) premises.
Use creation, polices implementation memory quota assignment.
Develop Airport operational control center (AOCC) environment and manage its connectivity with all integrated systems of Airport.
Develop Permanent Testing Training Facility (PTTF) environment and manage its connectivity with all integrated systems of Airport.
Facility provisioning including installing racks, setting up power, installing ethernet, fiber and console cabling.
Mounting of Huawei Ocean Store 6800 (SAN Storage) hardware in Huawei racks with connectivity of SAS and FC Cable.
Mounting of CHASSI E-9000, KVM Switches, FC Switches in Huawei racks.
Arrange Audio video conferencing using mix of Cisco/Polycom Huawei VC devices.
Performs installation Operating System (Windows, Linux (Redhat, Oracle, Ubuntu), and maintenance of application software.
Configuration installation of Oracle Database 11g.
Solving problems of whole north region related to IT level 1 remotely by using the internal software.
Troubleshoot users networks, equipment, software and services over the phone and with remote control technology.
Provide follow-up calls to ensure satisfactory issue resolution.
Generate reports which contains submissions and outcomes of issues catered remotely on daily basis.
Hardware and Software configuration IT support to the VIP Mobilink employees.
Manage, resolve and resolving issues logged in IT Helpdesk HP Service Manager application.
Make reports on weekly basis for the faulty IT assets of location.
Escalate complaints to second Level Support Teams like System Admin and Network Admin.
Update, closes and documents all incidents in HP Service Manger.
Coordination with different vendors over tel.

项目

Active Directory Deployment

工作经历

公司标识
Engineer Enterprise Service Desk
dinCloud Pakistan (Private) Limited
Oct 2023 - 代表 | Islamabad, Pakistan

Enter Description

公司标识
IT Support Specialist (USA Project)
Prima Systems
Dec 2022 - 代表 | Islamabad, Pakistan

Provide online support to USA clients(laptop, ipads, printers, portals, Accounts management).

公司标识
IT Support Specialist
PMD (Pakistan MNP Database G Limited)
Mar 2018 - 代表 | Islamabad, Pakistan

Deployment of Active Directory, File Server at PMD premises.
User creation, polices implementation & memory quota assignment.
Monitoring of Servers logs & confirm availability.
Performs installation Operating System (Windows, Linux (Redhat, Oracle, Ubuntu), and
maintenance of application software.
Provide follow-up calls to ensure satisfactory issue resolution.
Generate reports which contains submissions and outcomes of issues catered remotely on daily
basis. .
Escalate complaints to second Level Support Teams like System Admin and Network Admin.
Coordination with different vendor’s over telephone, meetings and emails regarding the hardware
issues faced by the users.

公司标识
Lab Setup Engineeer
Acrux Technologies ( New Islamabad International Airport Project)
May 2017 - 代表 | Islamabad, Pakistan

公司标识
Support Engineer
Inbox Business Technologies (Pvt) Ltd.
Dec 2014 - May 2016 | Islamabad, Pakistan

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles

学历

University of Arid Agriculture, Murree Road
学士, 技术学士, BS(IT)‎
BS in Information Systems (BS IS)
所占比重 58%
2015
Akhtar Saeed Medical and Dental College
学士, , Bsit‎
Networking, Database System
CGPA 2.7/4
2015

技能

中级 Active Directory
中级 DHCP
中级 DNS
初学者 Exchange Online
中级 Hubspot Administrator
中级 Hyper-V
中级 IT Support
初学者 Mircrosft 365
初学者 Office365
中级 Print Server
初学者 SCCM
初学者 Slack
中级 SQL
初学者 Veeam
中级 VmWare
熟练 Windows 10
中级 Windows Server
中级 RedHat
中级 Active Directory
初学者 Amazon Account Managament
初学者 Amazon Aws Command
中级 Amazon FBA Knowledge
初学者 AWS
初学者 Azure Active Directory
初学者 Azure AD
中级  Lead Generation
中级 Backup and Replication
中级 Basic SQL
中级 CCNA
中级 CCTV Configuring
中级 Cisco
中级 Cisco Certified
中级 Cisco Firewall Security
中级 Cisco Networking Devices Command
中级 Cisco Routers Knowledge
中级 Cisco SD WAN
中级 CISCO VOIP
中级 Cisco Wireless Knowledge
初学者 Citrix
中级 Client Resolution
熟练 Close Attention to Detail
初学者 Cloud Computing Knowledge
熟练 Computer Hardware Installation
中级 Computer Hardware Knowledge
中级 Computer Information Systems
中级 Computer Network Operations
熟练 Computer science / IT
中级 Cooordination Skills
中级 Coordination Skills
熟练 Creative Desing Skills

语言

中级 英语