Summary

Experienced Administrative and Human Resources Specialist with 5+ years of experience in SAP SuccessFactors and SAP S4 HANA. I have worked with Philip Morris International, where I achieved significant cost reductions in HR and administrative functions. Core skills include data analysis, project management, and employee relations. Accomplishments include streamlining the onboarding process, resulting in a 25% reduction in time-to-hire. Recently returned to the workforce after a career break and eager to apply my skills and experience to new challenges.


Projects

Anti-Bribery and Corruption
Risk Behavior
Data Privacy
Digital Intelligence Business Seminar

Experience

Company Logo
Administration/ Office Secretary
Habib Education Trust
Nov 2023 - Present | Karachi, Pakistan

Company Logo
HR Administration Executive
Tufail Chemical Industries Ltd
Jul 2021 - Jan 2022 | Karachi, Pakistan

- Provides heavy input into the budgeting process relating to office expenses, events coordination, and supplies.
- Provide administrative support to executives and other staff members, including drafting correspondence, preparing reports, and managing records of ingoing and outgoing mail.
- Manage office supplies and equipment, including ordering supplies using SAP for PR requisition, maintaining an inventory, and coordinating equipment repairs and replacements.
- Daily, weekly and monthly staff roasters.
- Supervise janitorial staff and kitchen staff for smooth operation.
- Oversee office maintenance and repairs, including managing vendor relationships and ensuring compliance with safety regulations and building codes.
- Manage office budgets and expenses, including preparing and monitoring budgets, processing invoices, and reconciling accounts.
ACHIVMENTS
I. Successfully led the migration of administrative functions to SAP, resulting in a 30% reduction in processing time and a 20% decrease in errors.

Company Logo
Administrative Assistant
Philip Morris (Pakistan) limited
Oct 2019 - Jun 2021 | Karachi, Pakistan

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings.Ensure smooth building operations.Handling all stationary, pantry reordering and supplies.Timely audit on returnable and non-returnable gate pass.Screening phone calls and routing callers to the appropriate department.Maintain polite and professional communication via phone, e-mail, and mail.Anticipate the needs of others in order to ensure their seamless and positive experience.

Company Logo
Guest Service Officer - Operations GSO
The Harbour Front Project of Dolmen Group Of Companies
Nov 2018 - Sep 2019 | Karachi, Pakistan


Ask for identification and ensure that the provided credentials are accurate and as per policy.
Recognized for ability to handle and resolve confrontational guest situations. Answer multiple phone calls.
Explain appropriate use of keys and ensure that guests are satisfied.
Communicated between all departments regarding relevant issues.
Answered telephone calls and email inquiries.
Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills Responded & took action concerning guests\' complaints.
Update database with all new and additional guest information.
Maintain communication with other departments to ensure quality service.
Trained the new Joiners on soft skills, grooming.
Worked with supervisors and duty managers regarding serious issues, client feedbacks, came up with an action plan.

Company Logo
CSR Customer Service Representative - Operations
Gulsons Express Freight Forwarding
Mar 2018 - Jun 2018 | Karachi, Pakistan

* Emailing
* Documentation
* Take query from Airlines and quotes to customer with profit rate
* Operate printing machine
* Operates scanning machine
* Operates Typewriter
* Maintain daily records of shipments
* Report to CEO

Company Logo
Telesales Officer
Habib Bank
Dec 2017 - Jan 2018 | Karachi, Pakistan

* Calls Customers to produce liability
* Maintain MIS Daily report to team leader
* Follow Up on Customers

Company Logo
Receptionist Cum Junior Accountant
Indus Grammar School
May 2014 - May 2015 | Karachi, Pakistan

Collect Fees
Issue bank receipt
Pay salary

Education

University of Karachi
Bachelors, Bachelors in Business Administration, BS‎
HRM
CGPA 3/4
2023
University of Karachi
Bachelors, Bachelors in Commerce, Business studies‎
Education Management, Human Resource Management, Organizational and Educational Psychology, Internet Applications
2019
Govt. College For Girls
Intermediate/A-Level, Faculty of Science (Pre-medical), intermediate‎
Biology, Chemistry, Education Management, Human Resource Management, Inorganic Chemistry, Organic Chemistry, Organizational and Educational Psychology, Physics, Internet Applications
Percentage 59%
2015

Skills

Intermediate English
Intermediate Customer Service Excellence standard
Expert emails
Expert Academic Research
Expert Accoount Management
Intermediate Accounts Administration
Intermediate Admin Assistantce
Expert Administration
Expert Administrator Knowledge
Expert Aesthetic Procedures Knowledge
Expert Agenda Management
Expert Analytic Reporting
Intermediate Analytical Skills
Expert Answering Inquiries
Intermediate Assessment Skills
Intermediate Attention to Detail
Expert  Talent Acquisition
Beginner Building Solid Relationships
Intermediate Business Development Strategies
Expert Classroom Management
Expert Client Dealing
Intermediate Client Relations Management
Expert Communication Skills
Intermediate Company Presentations
Intermediate Computer Knowledge
Expert Computer Proficient
Expert Configuring Software
Intermediate Conservation Awareness
Expert Content Wiring
Intermediate Control Points Knowledge
Intermediate Cooordination Skills
Expert Coordination Skills
Intermediate Counter Billing
Intermediate Cross-Cultural Communication Skills
Expert Customer Satisfaction Management
Expert Customer Serve Skills
Intermediate Customer Service Systems
Expert Customer Support
Intermediate customerservices
Expert Data Entry
Intermediate Department Organization
Beginner Document Creation
Expert Drafting Agreements
Beginner eBay Account Handling
Intermediate Email Etiquette
Intermediate Excel
Beginner Financial Management Experience
Expert Flexibility
Intermediate Fluent in English
Expert Guest Mangement

Languages

Expert Urdu
Intermediate English