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Summary
A professional with experience in customer service, support and customer experience. My core strength lies in providing customer support and resolving customer queries with an effective and efficient approach. I take pride in my ability to maintain a customer-focused attitude while providing a high level of customer service. I am proficient in managing customer relations, building customer loyalty, and providing customer satisfaction. My communication and interpersonal skills have helped me maintain long-term relationships with customers. I am confident in my abilities to ensure a smooth and efficient customer experience.
Experience
Asst. Sales and Service Manager
Responsible for the Enhancement of Customer Experience by providing quality and timely servicesManage Service calls and PPMs of Total Lab Automation (TLA)Responsible for supplies and spare parts inventory
Technical Support Supervisor
Responsible for After sales, service and technical supportResponsible for vendor management, Supplies and local purchasingResponsible for Spare parts inventory and Warranty claimsResponsible for the Enhancement of Customer Experience by providing quality and timely servicesResponsible for commissioning, installation, Service calls and PPMs of Beckman Coulter and Systaaq productsResponsible for instrument Inspection and product TrainingsResponsible for clinical application support of Chemistry and Immunoassay analyzers of Beckman Coulter.Responsible for the implementation of IQC and RIQAS, EQAS, CAP and Third-party Controls
Manager Technical Sales
Responsible for vendor management and local purchasingResponsible for the commissioning and Installation of DB, Panels and PFIResponsible for building strong relationship with Electrical Contractors and Consultants
Technical Support Executive
Responsible for providing product information and customer satisfactionResponsible for online support of Internet to the end user, Troubleshooting and their solution
Education
IBHM
PAF Karachi Institute of Economics & Technology (PAF-KIET)
Skills
Languages
Muhammad Contacts
