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Sana Yaqoob
customer support executive
FedEx Gerry Int - Lahore, Pakistan
Experience
customer support executive
FedEx Gerry Int
May 2017
- Apr 2018
| Lahore, Pakistan
Manage applicants to the embassy for their visa appointments.
Responsible for all activities regarding all classes of visas regarding Data entry, Visa classification, Scanning of documents, photo capture, Fingerprint capture, Quality assurance, Tracking, and Issuance.
To respond promptly to customer inquiries and complaints.
Reconcile all data with original documents, preparing and checking all legal documents.
strong ability to review and process visa applications.
intern
Bank Alfalah Limited
Oct 2013
- Dec 2013
| Lahore, Pakistan
• Deals in operations of the bank
• Clearing the cheques
• Deals with clients and solve their credits problems
• Remittance
Education
University of the Punjab
Masters,
Masters in Commerce,
Masters in Commerce
Matriculation with Science
Percentage 70%
2016
Skills
Expert
Quality Assurance
Intermediate
disciplined
Intermediate
emails
Intermediate
Marketing
Intermediate
pabx system
Intermediate
reports
Intermediate
time managment
Intermediate
Aesthetic Procedures Knowledge
Intermediate
Alert
Intermediate
Analytical Skills
Expert
Aseptic Technique Knowledge
Expert
Assessment Skills
Intermediate
Businees Development
Expert
Call Controls
Expert
Call Handing
Intermediate
Collections Handling
Intermediate
Communicating Skills
Expert
Communication for Development
Intermediate
Communication Verbal
Expert
Communion Skills
Intermediate
Computer Systems Maintenance
Intermediate
Conservation Awareness
Expert
Conversational English
Intermediate
Coordinate with the staff and upcoming guests.
Intermediate
Coordination Skills
Expert
CRM Command
Expert
Customer Acquisition Skills
Expert
Customer Contact Skills
Expert
Customer Satisfaction Management
Intermediate
Data Miniing
Intermediate
Discipline
Intermediate
Drafting Skils
Intermediate
Excellent speaking skills in the target language
Intermediate
Export Management
Intermediate
Fast Typing & Working
Intermediate
Female Front desk officer
Expert
Founds Management
Intermediate
Front Desk Officer
Expert
Front Office Support
Intermediate
Global Immigration
Intermediate
Good Problem Skills
Intermediate
Good Urdu English
Intermediate
Handling Assignments
Expert
Highly Creative
Expert
HR Values
Intermediate
Industrial Pipes Knowledge
Intermediate
Legal Affairs Management
Intermediate
Logistics
Expert
Manage Client Relationships
Intermediate
Meticulous Attention to Detail
Languages
Intermediate Punjabi
Expert Urdu
Expert English
