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Summary
A qualified professional with 4 plus years of experience in client support, extensive hands on skills in IT, ability to stay calm in pressure situations, ability to provide creative solutions for complex tasks.
Experience
Software Support Executive
Working as a Software Support Executive since 2 years, handling any queries or issues related to our live ERP system and Android or IOS Applications.
Email Specialist/ CSR
Working on two different campaigns on two different platforms zoho and zendesk, answering any queries or concerns raised by the customers through email and calls, and resolving them within the estimated timeframe, training new individuals.
CSR/ IT Assistant
Calling potential leads and forwarding them to the relevant team for closing sales, ensuring all the equipment is working properly, maintaining sales database, repairing and maintaining systems.
Application Analyst/Assistant To Director
Making sure all documentation of clients are up to date, maintaining they're immigration profiles, maintaining invoices and payments, any other task given by the director.
Telemarketing Executive
Calling potential customers and pitching them about the product making sure they are eligible for the program, making follow up calls, closing sales, achieving sales target
