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Summary
Experienced Quality Reviewer, Operaitons Manager & a Head of Department with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Insight, Customer Service, Data Analysis, Quality Assurance, and Root Cause Analysis. Strong quality assurance professional skill with a Bachelor of Arts - BA focused in Business Administration and Management, General from University of the Punjab.
Experience
Quality Manager
Enter Description
Quality Assurance Lead & Vendor Manager
I am responsible to manage costing and vendor operations, ensuring Quality service of both In-house and Outsourcing Teams
Quality Assurance & Training Lead
I\'m working as QA & Training Lead, taking care of training and enablement and ensuring the support is up to the amazing standards of customer experience.
I\'m also responsible for managing the in house and outsourcing teams
Experience Associate
Quality Lead
I am working as a Quality Lead for multiple International projects. The job duties include handling clients, flagging issues and gaps in documented logic along with handling team issues, root cause analysis of market to provide exceptional customer service which includes solving customer’s issues.
Senior Quality Analyst
Quality Reviewer
Email Executive
Live Chat Representative
I\'ve gained experience in professional writing for both Roman Urdu and English languages.
Customer relation Officer
Promoted to Live Chat Project.
Sales Executive
Gained Marketting & Communicatiin Skills
Quality Control Manager
Quality Assurance Specialist
Customer Support Specialist
