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Projects
Experience
Customer Service Officer
Operation Duties
Teller/ Cashier
CMS
Cash management strategy.Received and paid to costumers within limited time accurately.Inward clearing remittance & outward clearing.Inter Branch banking.Bills received electrical, SNGP ptcl etc.Cash book maintenancePetty cash managementATM replanishmet.
CSO (Customer service officer)
Department Operation
Duty
Work with Flexcube core banking software
1.Customer Quick Account Opening (Current/Saving/Assan Current/Assan Savings/Loan) with obtaining all accurate and complete documents (as devised in Operations Manual & SBP Prudential Regulations). At the EOD, AOF and documents are to be sent to CPU with checklist. Record in shape of a report to be maintained.
Provide friendly and responsive customer service by using excellent customer service skills
2. Obtain Customer Accounts Maintenance documents , after signature verifications (and other) forwarded to CPU.
3. Backup of Teller.
4. Issuance of Cheque Books/ATM to customers/shredding & maintain relevant registers.
5. Reply customer enquiries relative to products, procedures, profit/M-up rates, or refer to concerned staff for action
6. Ss.card & ATM card availability & record keeping as per sop.
7. Maintain the record of G.cheque\'s as per sop.
8. Dormancy remove/activate.
