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Summary
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
Dynamic customer service professional experienced in both call-center and retail store settings.
Productive relationship builder excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Highly professional--dependable, reliable and able to perform duties with minimal supervision.
Than You.
Experience
Customer Experience Executive
Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Customer Support Executive
Responsible for addressing customer inquiries, resolving issues, and providing information about products or services. They communicate through various channels like phone, email, or chat, ensuring positive customer experiences and maintaining customer satisfaction. Additionally, they may escalate complex issues to higher-level support or other departments for resolution. Good communication skills, empathy, and product knowledge are key for success in this role.
Customer support representative
Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
