Summary




I have been working in biggest organizations with multiple procedures and tasks performed by me, providing satisfactory and visualizing adaptive skills and firm interaction with clients.




Experience

Company Logo
Buisness Development Executive
Motive
Nov 2021 - May 2023 | Lahore, Pakistan

Lead Generation/ Prospecting/ Appointment Scheduling/Sale Conversion / Outbound Calling

Company Logo
Customer Service / Quality Assurance
DGS (Private) Limited
Aug 2018 - Apr 2020 | Lahore, Pakistan


In this company I worked as a sales representative for multiple service providers of Internet, cable and home security and automation. It was a U.S based company and o was dealing with inbound and outbound calls.
I also got promoted as a Quality Assurance Advisor for Western Union in which I was assigned to evaluate calls of Representatives and also coach them for quality Calls.

Company Logo
CRO
Al Karam Textile Mills (Pvt) Ltd
Mar 2017 - Jan 2018 | Lahore, Pakistan


Customer service/Telecommunicator
In this field I worked as customer relationship officer, I use to forward complaints and suggestions Regards fabric and update customers about any promotions the could avail by via email and telephone.

Education

University of the Punjab
Bachelors, BSc, ‎
Computer Science, Computer Sciences and Information Technology
2014
Private
Intermediate/A-Level, Intermediate in Computer Science, Board of Intermediate and Secondary Education Lahore‎
Urdu, English, Computer Science
Grade B
2012
Private
Matriculation/O-Level, Matriculation/O-Level, Board of Intermediate and Secondary Education‎
English, Mathematics
Grade B
2010
Aga khan Academy
Non-Matriculation, Primary‎
Completed
2003
Allen Groove School
Non-Matriculation, Kindergarten, Primary‎
Completed
1999

Skills

Expert Diligent
Intermediate Quality Assurance
Expert Marketing
Expert Active Listening Skills
Intermediate Admin Assistantce
Expert Aftersales
Intermediate Analytical Skills
Intermediate Banking and Finance
Intermediate Boating
Intermediate Brand Management
Intermediate Business Development Strategies
Expert Business Process Management
Intermediate Cold Calling
Expert Computer Operator
Expert Content Wiring
Expert Cooordination Skills
Expert Coordination
Expert Copywriting
Expert CRM Command
Expert Curriculum Researching
Intermediate Customer Acquisition Strategies
Expert Customer Analysis
Expert Customer Focus
Expert Customer Satisfaction Management
Expert Customer Satisfaction Research
Intermediate Data Analays
Expert Database Management 
Expert Development Development
Intermediate Digital Business Development
Intermediate E-commerce Product Research
Expert eBay Account Handling
Expert Ecellent Communication Skills
Expert Excel Runner
Expert Executive Presentation Skills
Intermediate Finance Reporting
Intermediate Fluent i English
Expert Fluent in English
Expert Fluent in Urdu
Intermediate Google Ads Words
Expert HFO Operations Handling
Expert I.T Skills
Intermediate Independent Self Starter
Expert Inspections Implementation
Expert International Arbitration
Expert International Business Exposure
Intermediate Inventory Management
Expert Legal Documents Management
Expert Live Chat Handling
Expert Live Chat Support
Expert Mechanical System Upgradation

Languages

Expert Urdu
Expert African
Intermediate Punjabi
Expert English