Assisting in recruitment processes and posting the positions on various platforms.Screening the potential candidates and conducting their initial interviews.Creating and implementing the onboarding plans for new starter.Orientation of new hires.Training new and existing staff.Issuance of contracts, change in terms and condition letters, pay review letters, probation pass/extension letters and reference letters.Developing and updating HR SOPs.Analysis of staff work efficiency through reports and creating plan to utilizing their time in efficient way.Development of HR Dashboard to provide a snapshot of HR department performance.Conducting in probation reviews, performance reviews and supervisions on monthly and yearly basis.Assisting in the creation of performance development plans.Processing resignations, conducting staff Exit Interviews and updating Exit metrics.Development of HR work methods and recording all micro steps of operation performed by staff and segregating it for future joiner for Knowledge Management.Conducting HR Audits.Provide support to employees in various HR-related topics such as timesheets, leaves and compensation and resolve any issues that may arise.Assisting in development and updating human resource policies.Maintain employee files and records in electronic and paper form.Managing and updating HRIS i.e., Absence tracker, Leave Management, Issue Management, Timesheets, Management Action Item lists, Performance management systems, staff reporting lines and staff data.Use of HRIS to manage payroll and employee benefits, including bonuses, leaves and absences administrationCreating employee engagement plansHandling staff grievance and initiating HR InvestigationsManaging HR helpdesk and Allocating task to the subordinatesBeing first point of contact liaising with the relevant department to resolve staff and managers queries raisedLeading Morning Operational calls for HR department and helping subordinates with their querie

•Develop, maintain and update resume database of potential recruits •Maintaining HR records, such as those related to compensation, health and medical insurance •Handling insurance-related issues •Training new or existing employees •Communicating and explaining the organization\'s HR policies to the employees •Regular updating of communication channels •Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management •Preparing and processing timely distribution of salary, bonus, increment salary slip, leave encasement/PTOs and full and final settlements •Recording, maintaining and monitoring attendance to ensure employee punctuality •Conducting employee orientation and facilitating newcomers joining formalities •Maintaining and regularly updating master database (personal file, personal database, etc.) of each employee •Preparing letters such as offer and confirmation •Implementing and administering performance management processes •Conducting exit interviews for employees •Reviewing job descriptions for all positions at regular intervals and updating them in consultation with the respective managers •Engaging with employees on a regular basis to understand the motivation levels of people in the organization

Responsible for first level client interactions on phone and emails.
Opening support cases in CRM.
Customizing their server application as per client’s request.
Creation of various documents within the server application.
Resolving problems being faced by client regarding to product.
Maintaining Daily Progress Sheets in excel.
Attend to customer questions, complaints and concerns immediately, and facilitate customer satisfaction