Summary

Seeking challenging position which effectively utilizes my skills and work dynamically towards the growth of an Organization which provides an environment where ethics and talent reign supreme, leading to personal and Professional growth. Exceptional communication skills and strong ability to lead teams through demanding situations.

Projects

Microsoft Office Specialist

Experience

Company Logo
Business Development Officer
Telenor Pakistan
Jan 2020 - Dec 2021 | Quetta, Pakistan

Works with the team on the delivery of different reports to the line manager on channel performance and support.Interacting with multiple business partners with in the business and prioritize work in line with the overall impact and current workload.Communicate and clearly work out with business partners the requirements for requests and the goals to be achieved with them.Involved in timely escalation of Network Complaints as well as sharing resolution details with the Sales Team.Involved in Franchise Documentation (Induction, Suspension, Termination)Worked on Commission Reporting/Tracking/Issue Resolution for all Sales Levels (Retail, Franchise, AM & RD)Conduct and arranged trainings for Franchise channel as per updated Business requirements.Identify growth opportunities in the business and propose actionable plans to leverage those growth opportunities.Provides backend support for BVS devices, operations & troubleshooting.

Working on BVS Devices throughout Balochistan, providing BVS Devices to the Region
Solving the problems of BVS devices as a Backend Support Team
Solving the problems of Retailers & Franchises throughout Balochistan
Reporting to BELT Managers Regional Manager & to Regional Head Quarters Karachi 
Email Drafting , Reports Sharing, Keeping All the record of BVS Stock in , Stock Out , Faulty BVS 
Mapping , FS Mapping 
Working on WEB Portals such as BVS Mapping & Issues & BVS Faulty Devices Reporting
Working on System Softwares such as Magic Box & Live Tracker

Company Logo
Security Officer
Telenor Pakistan
Jan 2019 - Dec 2019 | Quetta, Pakistan


Secures premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, permitting entry.
Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures.
Dealing with the guards , maintaining there Duty chart.
Weekly reports, weekly trainings based on safety , fire safety , weapon training , guard surveillance , security training.

Company Logo
Customer Relationship Manager
Telenor Pakistan
Jul 2018 - Dec 2019 | Islamabad, Pakistan


Resolve customer complaints or answer customers questions regarding policies and procedures.
Supervise the work of office customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems.
Measure and assess customer and employee satisfaction. 
Working on Sales Targets as a Customer Relationship Manager.

Company Logo
Customer Relationship Officer
Telenor Pakistan
Aug 2017 - Jun 2018 | Quetta, Pakistan

Telenor walking center, dealing with the customers regarding there issues such as sim replacement, MNP , ownership change achieving the monthly targets such as FCA , data sims , LS , dongle/wingle. And achieving the CSAT monthly report.

Company Logo
Volunteer
BUITEMS
Jan 2016 - Dec 2017 | Quetta, Pakistan


MICROSOFT IMAGINE CUP NATIONAL FINALIST (2017).
ATTENDED A NUMBER OF SESSIONS CONDUCTED BY MICROSOFT PAKISTAN UNDER HEC & MICROSOFT.
EDUCATIONAL ALLIANCE & MSP PROGRAM LIKE WINDOWS AZURE.
CERTIFICATION IN MOS (WORD)
ATTENDED NUMBER OF WORKSHOPS ON ANDROID DEVELOPMENT.
ATTENDED NUMBER OF WORKSHOPS CONDUCTED BY ACM.

ARRANGED NUMBER OF WORKSHOPS AND SEMINARS FOR STUDENTS.  VOULNTEERED MANY EDUCATIONAL EVENTS.
Studied (CCNA) CISCO CERTIFIED NETWORK ASSOCIATE)

Company Logo
Intern
Pakistan Broadcasting Coorporation
Feb 2015 - Feb 2015 | Quetta, Pakistan


1-month Internship in RADIO PAKISTAN (QUETTA)
Examine the working of Master Control Room.
Setting the panel for communication connectivity.

Education

University of Balochistan
Masters, Masters in Arts, M.A‎
International Relations
Grade A
2020
University of Balochistan
Bachelors, Bachelors in Arts, B.A‎
Sociology
Grade A
2018
Balochistan University of Information Technology and Management Sciences
Bachelors, Bachelors in Science, BS Information Technology‎
Information Technology
Grade A
2017

Skills

Expert Accoount Management
Expert Account Sales Strategies
Expert Administration Skills
Expert Audit & Investigations
Expert Branch Banking
Expert Branch Operations Management
Intermediate Business Development
Intermediate Business Performance Management
Expert Client Relationship Management
Expert Communication and Interpersonal Skills
Expert Computer Proficient
Intermediate Configuring Software
Expert Content Audit
Expert Cooordination Skills
Expert Coordination
Expert Credit Proposals
Intermediate CRM Command
Expert Data Comparison
Expert Data Management
Expert Data Management Skills
Expert Data Operations
Expert Digital Applications Command
Intermediate Drafting Skills
Expert Emotional Intelligence and Resilience
Intermediate Financial Analysis
Expert Financial Management Skills
Intermediate Fleet Management
Expert Fluent Written & Spoken English
Expert God Communication Skills
Expert Industry Risk Analysis
Expert Interpersonal Skills
Expert Inventory Planning
Expert Inventory Valuation
Expert IT Management Skills
Intermediate KPI Implementation
Intermediate Lead Generation
Expert Low Voltage Systems Handling
Expert Management Skills 
Expert Market Commercial and SME Banking Products
Expert Microsoft Excel
Intermediate Microsoft Office 1
Expert Monitoring
Expert Monitoring Reports
Expert MS Office Skills
Expert Negotiation Skills
Expert Portfolio
Expert Pressure Handling
Expert Quality Control Cutting
Intermediate Record Keeping
Expert Record Maintenance

Languages

Intermediate Urdu
Intermediate English