Summary

A challenging position in a progressive and dynamic organization providing growth,
training and career development opportunities and to explore and indulge in the solution of
complex Engineering challenges.

Projects

NTP( Network Transformation Project) 2.5G Network shafting 10G network
public to privet ip migration optic fiber onus to masg PTCL network operati
NTP network transformation project PTCl

Experience

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Senior Engineering Supervisor (ROC Switch transmission)
Pakistan Telecommunication Company Limited (PTCL)
Nov 2009 - Present | Karachi, Pakistan

Monitoring optical fiber msag power, configurations and troubleshooting GPON network and voices, Broadband, IPTV Access Network at Multi- Vendor DSL Access Multiplexers including Hawaii IP DSLAMs,MSANs, DSLAMs, Hawaii MSAG, GPON Multiprotocol Label Switching (MPLS)Primary Rate Interface (PRI) services configurations and troubleshooting.system support moinitoring data center connection link  wifi router wireline and optical fiber connectivity 

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CSE customer support executive (NOC)
Pakistan Telecommunication Company Limited (PTCL)
Apr 2018 - Nov 2019 | Karachi, Pakistan

Monitoring MSAG network traffic pick utilization and update concern departmentsTroubleshooting Configuration iptv broadband configuration Gpon zte msag msan onu vpn static IP ports etc.Public to privet ip migration optic fiber onus to masg.Software CRM, MAXIMO, MMBB portal, admin portal, Solarwinds, ZTE iptv, Hawaii portal iptv, AAA portal, MRTG-MMBB Core.Helpline 1212 support field staff troubleshooting ADSL, VDSL, and modem and IPTV STB configuration.

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Invigilator
British Council Freelance venue staff
May 2019 - Aug 2019 | Karachi, Pakistan

Ensuring that candidates are seated according to the seating plan. Identification of candidate. Opening and distributing papers and other Authorized materials to candidates. Marked the attendance registers. Ensured that answer booklet was completed correctly. Inform candidates of time restrictions and provide them with periodic timely warnings. Notifying the start and finishing times of examinations. Ensuring that candidates do not talk once inside the examination venue.

Company Logo
Customer Premises Equipment (CPEI)
Pakistan Telecommunication Company Limited
Nov 2012 - Feb 2018 | Karachi, Pakistan

Maintain the Daily and weekly fault report and satisfy customer Broadband IPTV PSTN services.LAN Wireless troubleshooting Responsible for Field deployment (Corporate Solutions). Telephonic support to the Technician and Customers. Configuration of ADSL, VDSL, VPN, Wireless Router and IPTV STB. Phone line. Up sale broadband package, marketing broadband, Iptv, Pstn.

Company Logo
Customer Premises Equipment (CPE)
Nov 2011 - Feb 2018 | Karachi, Pakistan

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FIELD SALE AGENT
Pakistan Telecommunication Company Limited (PTCL)
Jul 2011 - Oct 2012 | Karachi, Pakistan

Marketing PSTN, broadband, Iptv, Customer support about package and information product billing information daily and weekly sale target planning

Education

Huawei
Certification, ‎
HCIA Routing And Switching Certification
Completed
2021
Preston University
Bachelors, Bachelors in Science, ‎
Bscs Computer Science
CGPA 3.5/4
2020
SKS DATA Academy
Certification, ‎
CISCO Certified Routing & Switching
Completed
2020
Preston University Gulshan-e-Iqbal campus
Masters, Masters in Science, M.TECH - ELECTRONICS‎
Telecom and Networking, Telecommunication Management, Electronics and Communication
CGPA 3.3/4
2015
Indus Institute of Higher Education
Bachelors, Bachelors in Science, ‎
CGPA 3.3/4
2012
Indus Institute of Higher Education
Bachelors, Bachelors in Science, ‎
B.TECH PASS - TELECOM
CGPA 3.2/4
2010
Govt.Saifee Edie Zahabi Institute of Technology
Intermediate/A-Level, , ‎
DAE Telecommunication
2007

Skills

Intermediate TELECOMMUNICATIONS MANAGEMENT
Intermediate Client Followup
Expert Creative Desing Skills
Intermediate Installation and Software Configuration
Intermediate Qualifying Prospects
Intermediate Telecom Network Design Command
Intermediate Vape Knowledge

Languages

Intermediate English
Expert Urdu

Muhammad Contacts

Muhammad Ahmed Waqas
JSML Power Plant