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Summary
A bright, talented & highly ambitious Sales Executive / Customer Care Representative /IT Support Technician / Network Engineer, with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. More than 17 Years of solid practical experience in computers repairs, laptop repairs, macbook repairs, iPad repairs, iPhone repairs, tablet repairs, all kind of smart phone repairs, wireless networking, wired networking, Microsoft server configuration, active directory, firewalls configuration, data recovery. Consistently experienced in handling international standards of networking and in presenting results of consortium operations. Skilled in developing and implementing standardized policies and procedures in various software’s related to networks.
Experience
Sales Executive
Facilitate the international customer ordering process orders, verify client information and correctly input the order into the system. Handle product / service sales queries via phone calls and up sell clients to the increase sales.
IT Technician / Customer Care Representative
I worked as an IT Technician / Customer Care Representative in The PC Home LONDON for 7 years.
IT Support Technician / Network Engineer
Meeting customers face to face and handling & prioritizing problems.
Performed customer services on different companies departments and resolved hardware/ network
and software technical problems in the system elements after detailed analysis, including computer failures
and software malfunctioning.
Installing, repairing and configuring PC/Laptop/Mac/Phone/Tablet using different build technologies.
Diagnosis of desktop, application, networking and infrastructure issues.
Responsible for supporting; Windows XP/Vista/Windows 7/ Windows 8 / Windows 10 / All Mac OS
Office, Windows Server, Active Directory, Backup products, Data Retrieval, Anti-Virus products,
DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
Answering incoming calls from clients, processing emails, onsite support. .
Responsible for networking, design, installation and maintenance services.
Networking and providing support for Windows & Macintosh.
TCP/IP networking and hardware maintenance and repair.
Providing technical support via remote access software.
Network Administrator & Instructor
Manage over 100 Computers Network.
Implemented different types of Networks over the same setup.
Worked over Hubs, Switches, Routers.
Worked over Mailer Daemon to maintained office E-mails.
Performed network administration functions, set up network user accounts/ permissions,
reset passwords, and administered group policies via Microsoft Exchange and Active Directory.
Worked over Server environment with ISA SERVER.
Coordinated and responded to complex telecommunications and network issue and solved them
with given time.
